About the job
The Credit Manager is responsible for overseeing the hotel’s credit policies, credit risk assessment, and collections process, ensuring effective control of accounts receivable while supporting revenue growth. As a key member of the pre‑opening team, this role will establish credit procedures, systems, and internal controls in line with Mandarin Oriental policies and luxury hospitality best practices.
The Credit Manager works closely with Sales, Front Office, and Finance to balance commercial flexibility with prudent financial risk management.
As Credit Manager, you will be responsible for the following duties:
- Credit Policy & Risk Management
- Establish and implement credit policies and procedures during the pre‑opening phase, aligned with Mandarin Oriental brand standards.
- Review, evaluate, and approve credit applications for corporate, group, and travel trade accounts, ensuring appropriate credit limits.
- Assess financial statements, bank references, and credit histories to determine risk exposure.
- Monitor credit limits and account aging to proactively manage potential bad debts.
- Accounts Receivable & Collections
- Oversee the accounts receivable function, ensuring timely invoicing and collection of outstanding balances.
- Monitor aging reports and follow up on overdue accounts through structured collection efforts.
- Coordinate with Sales and Operations to resolve billing disputes and collection issues while maintaining strong client relationships.
- Recommend provisions for doubtful accounts in accordance with company policy and accounting standards.
- Customer Account Management
- Maintain accurate customer master data and credit files.
- Conduct periodic reviews of approved credit facilities.
- Ensure all credit documentation is properly maintained and updated.
- Pre‑Opening & Systems Setup
- Support the pre‑opening setup of financial systems related to credit and accounts receivable.
- Participate in the development of SOPs, internal controls, and documentation required for audit and compliance.
- Assist in training operational and finance teams on credit procedures and billing processes.
- Prepare regular credit and AR reports for the Director of Finance and hotel leadership.
- Ensure compliance with internal audit requirements, financial policies, and statutory regulations.
- Coordinate with external auditors as required.
As Credit Manager, we expect from you:
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
- Minimum 5-7 years of experience in credit management or accounts receivable, preferably within a hotel or hospitality environment.
- Experience in pre‑opening hotels or luxury hospitality is an advantage.
- Strong knowledge of credit risk assessment, financial analysis, and collections practices.
- High attention to detail, strong analytical skills, and sound judgment.
- Ability to balance financial discipline with commercial awareness.
- Excellent communication and relationship‑management skills.
- Proficient in financial systems and Microsoft Office applications.
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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