1. Assist the HR Director in developing and implementing hotel HR policies, ensuring compliance with group standards and local regulations.
2. Take full responsibility for the recruitment process, including needs analysis, channel expansion, resume screening, interview scheduling, and hiring decisions, ensuring timely filling of positions.
3. Lead procedures for employee onboarding, confirmation, transfers, and departures, maintaining accurate personnel files and HR system data.
4. Plan and implement employee training and development programs to improve team professionalism and service quality.
5. Handle employee relations issues, including complaints, dispute mediation, and disciplinary actions, fostering a positive and harmonious work environment.
6. Participate in salary and benefits research, assist in payroll calculation, social security and housing fund contributions, and annual salary adjustments.
7. Organize employee activities and promote corporate culture to enhance employee satisfaction and sense of belonging.
8. Regularly analyze HR data and provide key metrics reports such as recruitment costs and turnover rates to support management decisions.
