Education
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College or above degree in industry technology relevant. Major in mechanical and electrical is preferred
Experience
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2 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems
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Previous Coordinate Measuring Machine installation and troubleshooting experience is preferred however not required.
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Excellent communication and customer service aptitude is required.
Other skills
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Microsoft operating system knowledge is required
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Be able to function independently, be self-motivated and yet be part of a team.
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Good command of written and spoken English and Chinese.
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Willingness to travel demestic and internationally.
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Work and perform in compliance with company’s regulation and request.
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Demonstrate customer service skills and knowledge with a high level of passion and dedication.
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Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
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Provide customer service in field such as machine installation, maintenance activities, troubleshooting and repair, etc.
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Provides documents activities performed utilizing the required format, such as service report, technical report, CPO report, etc.
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Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction.
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Respond to satisfaction surveys, working to resolve customer care issues.
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Provide timely response to all requests from both internal and external customers.
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Perform necessary administrative paperwork in complete and accurate manner.
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Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
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Feedback in time on product quality issues on site, as well as marketing information to the company.
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Ensure direct reports maintain company-issued test equipment and support tools.
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Perform other related duties and responsibilities as assigned
Your ZEISS Recruiting Team:
Wenqi Wang （王文琦）, Xiaojun Yang （杨晓君）, Zhiyang Jiang （蒋之阳）
