Quality Product Customer
Location Xiamen, China
FORVIA HELLA is a listed, international automotive supplier. Coming together with Faurecia in the FORVIA Group, we build the world's seventh largest supplier of automotive technologies. As a global market leader in high-growth areas, FORVIA employs 157,000 people worldwide. FORVIA HELLA therein stands for high-performance lighting technology and automotive electronics. At the same time, we cover a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles with our Business Group Lifecycle Solutions. With around 37,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of € 8.1 billion on a preliminary basis in the fiscal year 2023.
YOUR TASKS
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Responsible as the interface of customer quality for designated products in series production.
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Preventing defective parts from reaching customers.
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Processing customer complaints as well as identifying quality problems to initiate corrective measures.
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Monitoring customer specific supplier evaluation/portals and statistical evaluation of quality key performance indicators to improve the product quality continuously.
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Act as quality interface for engineering change request.
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Duties and Responsibilities
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Timely processing of customer complaints according customer requirements (customer portals, 8D report, problem solving documentation, etc.).
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Identification of quality and service problems and initiate corrective measures with those responsible including effectiveness check.
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Arrangement, coordination, monitoring of external sorting and reworking activities in agreement with those responsibilities.
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Evaluation of internal and external change requests concerning quality aspects. Create and submit PPAP to customer for approval.
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Monitoring customer specific supplier evaluation (e.g. customer portals) and ensure data conformity with HELLA's data systems. Informing of those responsible in the case of critical situations and initiate measures.
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Review and manage customer quality documents/requirements.
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Support quality system engineer and coordinate customer audit and follow up the action plan.
YOUR QUALIFICATIONS
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Bachelor or above, major in engineering
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With 3-year or above working experience in quality
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3. Good written and spoken English
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Good problem solving and failure analysis skills
Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company.
FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.
Please send us your application via our career portal, stating your salary requirements and earliest possible starting date, with the reference number req15067.
HELLA (Xiamen) Electronic Device Co.,Ltd.
Stacy Fu
[email protected]
