客户销售员 Customer Sales Agent
China World Hotel, Beijing
China World Hotel, Beijing is ideally located in Beijing’s central business district (CBD) and is attached to one of the largest malls in Beijing, the China World Mall.
The hotel is the gateway to your historical exploration of the capital city, such as the Great Wall, Tiananmen Square, Forbidden City, Temple of Heaven, hutongs, Houhai Bar Street, Jing Shan, Qianmen and Beihai Park.
Guests have direct access from the hotel to China World Mall and Guomao subway lines 1 and 10 interchange station. China World Mall has indoor skating rinks, foreign-language bookstores, cinemas and over 90 restaurants covering the gamut of urban lifestyle interests – trendy cuisine, shopping, entertainment and other fun activities.
It is also about 35-minute drive from Beijing Capital International Airport.
We are looking for Customer Sales Agent.
As Customer Sales Agent, we rely on you to:
- Answer guest phone calls, reply to emails, and process online reservations.
- Accurately input guest room reservation details in a timely manner in accordance with hotel reservation policies.
- Verify guest arrival dates, departure dates, room type requirements, rate codes, and payment methods.
- Recommend suitable room types and hotel products to guests based on room availability.
- Review various work reports and promptly update system-direct booking information.
- Complete the sending of reservation confirmations, modification notices, and cancellation confirmations.
- Timely follow up on group, meeting, and long-stay room reservation requests.
- Ensure all reservation information is completely and accurately entered into the hotel management system (Book360 / PMS).
- Maintain close communication with the Front Office Department to ensure accurate transfer of reservation information.
- Cooperate with the Finance Department on prepayment, guarantee, and settlement-related matters.
We are looking for someone who:
- Minimum 1 year of relevant work experience in an international brand hotel.
- Experience in the Reservations Department, Front Office, Guest Service Center, or as a Sales Coordinator is preferred.
- Familiar with hotel room reservation procedures and service standards.
- Knowledge of OTA platform and e-commerce channel operation processes.
- Proficiency in the Opera PMS system is preferred.
- Good computer operation and data entry skills.
- Fluent and standard Mandarin Chinese.
- Good English listening, speaking, reading, and writing skills.
- Strong communication, coordination, and teamwork skills.
- Meticulous, detail-oriented, and with a strong sense of responsibility.
By applying to this position, you have read, understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri‐la.com/group/careers/data‐protection)
