Job Description
The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.
Field Service Engineer
Job Description:
Provide after sales service support to our customers. Including equipments setup, repair and preventive maintenance services, relocations, and modifications retrofit, etc., for warranty and after warranty services.
Responsible for the first technical contact windows for customers for level 1 support, attend field service calls from customers.
Responsible to promote the service products (service and spare parts package) to customer.
Maintain the customer relationship and responsible for raising customer satisfaction by regular visiting customers.
Support the service activities like service seminar, inhouse show, exhibition., etc.
Complete other tasks which assigned by supervisor.
Requirements:
Colleague degree or above.
At least three years’ experience in machine maintenance and repairing.
Knowledge of high-tech or wire processing industry would be preferred.
Good technical know-how in mechanical and electrical basics
Able to write and speak in English
Creative, capable of responsibility, good team player.
Good computer skills are required.
Able to work under pressure
Willing to travel frequently
Information at a Glance
Posting Location: Shanghai (CN10)
Professional area: Sales & Service
Career Level: Professionals
Employment Type: Fulltime
Do you have any questions?
For further details, please contact:
Amy Chen
