Job Responsibilities:
· Lead all TAS missions in the APAC region , including on‑site expert interventions, technical issue analysis, solution deployment, and reporting to factories and customers.
· Represent TOS in PLM/TOS/TAS meetings , ensuring issue escalation, tracking action deadlines, and providing weekly feedback to teams.
· Manage knowledge and training , including defining required technical information, designing training plans, updating indicators, and maintaining PROTEUS data accuracy.
· Ensure strict application of safety rules and promote safety awareness among technicians.
· Provide internal CIM training (Levels L3 & L4) to technicians, distributors, and subsidiaries upon request.
· Implement and promote ES procedures to standardize technical operations.
· Manage and distribute TAS/ES procedures, forms, and technical documentation to internal and external stakeholders.
· Deliver remote ES technical support , including ticketing system supervision and issue resolution.
· Use corporate digital tools , including IoT platforms, to support services and diagnostics.
· Actively contribute to the TOS/TAS network , sharing field information on installed products.
· Coordinate technical support activities for subsidiaries, distributors, and direct TOS customers to maintain a consistent technical level.
· Define and improve escalation/de‑escalation processes between TOS, PLM, and customers (PDCA/A3‑T).
· Design training programs , according to HQ, including content structure, educational progression, digital resources (e‑learning/3D), and certification processes for subsidiaries/distributors.
· Facilitate advanced/expert training sessions at customer sites or internal/external training facilities.
· Participate in new product development and improvement , ensuring after‑sales requirements are considered, attending project reviews (PROJ, TOP5–30), and validating required deliverables.
Education Background / Working experience:
- Bachelor's or Master's degree (or 10 years of experience) in Power Electronic
- Good organizational skills
- Rigorous approach
- Customer relationship
- Good listening skills
- Adaptability (ability to adapt)
Assertiveness
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