Customer Care Specialist

ADM -
张家港市

立即申请

职位详情

7 天前

完整职位描述

JOB PURPOSE

Enure to deliver product to customers on time.

DUTIES

Receive Sales Orders from customers, input new orders into ERP system with correct data such as product, quantity, customer, port of loading and discharge, dates, reason code, price, number of containers, etc.
Download Proforma Invoice, Sales Contract, get signature and scan to customer for import permit.
Communicate production and relatives departments about new orders, date to get samples, loading plan.
Send Invoice, Packing List, Sales Contract to broker for quarantine registration.
Sign and send back full set of documents to broker for quarantine test.
Check and confirm Letter of Credit (if any).
Send Packing List and fulfill registration form to supplier for Radioactivity (if any).
Place vessel with forwarder to get booking confirmation
Inform numbers of samples to production for quarantine and radioactivity (if any).
Request samples and criteria for Analysis to QFS.
Receive Order Confirmation from Labs with amount and date for Analysis report.
Send labels and testing result to third party to get approval before shipment (if any).
Inform loading plan to service companies for trucking, kraft paper and desiccant, fumigation and inspection (if any).
Make Transfer Order in system.
Submit SI and VGM to shipping line.
Input information such as Invoice, Packing List numbers and dates, vessel name, ETD, ETA in system. Download Invoice, Packing List to send broker for customs clearance.
Check with forwarder if vessel departed, post Sales Order in system. Send Invoice to accountant for hedging.
Buy insurance in global website and claim it if there is any damage from customer.
Collect production norm from Formula Dept. and information related to material such as: PO numbers, supplier names, material names from Production Dept. Check PO numbers to find invoice numbers and download e-invoices. Find import customs clearance and send production norm, e-invoices and import customs clearance to broker for Certificate of Origin.
Prepare all documents to match together and check draft Health Ceritificates, Bill of Lading, Certificate of Origin, customs clearance from forwarder, broker and other service companies.
Send original documents to bank (if L/C).
Print and send all original documents and inform air way bill number to customer.
Check and confirm Debit Note from vendors.
Input data in Cost Code Center file.
Collect all original invoices, receipts, minutes and send to accountant for payment.
Establish and maintain good relationship with customer, internal departments, forwarder, broker and other service companies.
Report to manager if there is any problem.
Make Sales commitment for Accounting Dept. monthly.
Biding sea freight from forwarders and chooses the best price. Sending that price to manager and General Manager for approval monthly.
Inform forwarders who win for which routes and quote sea freight to customer.
Sending samples to new customers by Air way (if any).
Receive customer’s complaint, inform QFS and related dept. to compensate to customer (if any).
Post Credit Memo if posted Sales Order with wrong price, rates or any information (if needed).
Register for Due Diligence if there is new vendor who works directly with government.
Make vendor code: input vendor‘s information in internal website, fulfill information in template such as vendor name, bank name, account number, registration number, etc. sending to accountant.

Customer service

Contacting customers by phone or email to answer queries and obtain missing information.
Maintaining and updating sales and customer records.
Expediting orders through internal liaison.
Directing feedback/complaints from customers to relevant departments.
Other tasks as requested

REQUIREMENT

Knowledge

Qualifications: graduate from univesity, diploma of foreign trade.

Language: English fluently.

Computing: Microsoft office (Word, Excel, Pivot table), experience in ERP system.

Experience : at least 1 year in the same position.
Skill : communicate and solve problem.
Attitude: friendly, cooperative, detail and flexible.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Req/Job ID

110607BR

#LI-Onsite

Ref ID

#LI-MQ1

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