Handing customer complaint & off spec and deliver high quality product/service to internal & external customer.
- Leading customer complaint/off-spec investigations and coordinating with related departments/functions to identify root causes and implement corrective and preventive actions.
- Collecting and assessing customer special requirements, coordinating with relevant functions to determine feasibility, and providing feedback or clarification to customers.
- Leading and participating in process and product audits; regularly reviewing and updating PFMEA/Control Plans when CCMS issues, critical off-spec cases, or engineering/process changes occur.
- Supporting related functional teams to handle OSMI issues in a timely manner.
- Cooperating with QA or Sales to host customer visits and audits.
- Initiating quality planning activities.
- Initiating or implementing continuous improvement projects.
- Completing task assignments from the management team.
- Strong knowledge of quality assurance methodologies (IATF 16949), 5 tools, and processes.
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Excellent communication and interpersonal skills.
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Ability to work collaboratively in a team environment.
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Strong problem-solving skills and attention to detail.
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Experience with a multinational company and chemical manufacturer is highly preferred.
- Global wellbeing standards with health and preventive care programs
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Gender-neutral parental leave for a minimum of 8 weeks
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Employee Share Plan with voluntary investment and Henkel matching shares
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Comprehensive Group Insurance Scheme
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Annual Physical Examination
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Flexible Benefits cover for dependents
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Company Products Discount
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
