Customer service is responsible for providing an effective channel of communication between customers, sales and logistics department. Solving customers’ inquiries and resolving any problems. Support business in China to achieve sales target.
1. Sales order processing
2. Sample order processing
3. E-commerce support for sampling part
4. Close communication with distributor / customer and internal functions to meet order fulfillment
5. Relevant customer master data maintenance in the system as well as price maintenance
6. Complaint registration in system (ETQ)
7. Act as an effective backup in Customer Service team in emergency
