JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
POSITION GOALS
This role will be responsible for managing all aspects of the facility/property management service on the Client project in China. In this capacity, the Account Director is accountable for:
Onsite operations oversight
Interface with senior managers in Client Real Estate / Facility team and business units
Achievement of Client satisfaction and key performance indicators
Managing the operational budgets and delivery
Managing risk in operations
Continuous improvement in morale, employee satisfaction and savings initiatives
DUTIES & RESPONSIBILITIES
Client Management
Single point of Management Control for FM on the Client site - day to day Client liaison and relationship management
Ensuring Client satisfaction through excellent facilities management planning, advice and support and measured by Contract SLA / KPI
Compile the appropriate monthly/quarterly/annual reporting for the Client
Operations Management
Overall Management for Property Engineering & Operations and Facilities Services to Client, China
Acting as the Country Lead and being the emergency escalation point to Client client’s representative
Establishment of positive relationships with the Facilities Management Team, and Client’s staff inclusive of coordinating all-hands social gatherings Communicate operating philosophy, objectives and expectations to the onsite facilities management teams
Understand the Facilities Management scope for Client assigned and develop Client specific processes / playbook in line with Regional.
Advise and support Client and Facilities Managers team across a range of facilities management issues including:
Preparing and managing operational budgets and savings. Ensure savings targets are met.
Preparing monthly Check Request and get Client’s approval
Conduct facilities management operations audits
Timely to prepare all service agreement renew and ensure all the service contracts (vendor contract) be in place without expiry
Overall management for all JLL principal contractors with carrying out of regular meeting and SLA/KPIs measurement.
Overall management for all 3rd party service vendors with carrying out of regular meeting and SLA / KPIs measurement
Ensure all 3rd party service contracts are in place without service expiry
24/7 support for all incidents in China, backup as JLL contact window for Client during emergency events.
Drive innovation, continuous improvement and best practices.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
