Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 12/31/2026
INTRODUCTION
We are seeking an Export Service Manager to join our Export Sales team. You will be responsible for providing technical service support for SRH stationary and mobile crushing and screening equipment and developing the aftermarket business in export markets.
This role supports customers and distributors through technical assistance, field service, equipment start-up, and training on product operation, maintenance, and service. In this position, you will report to the Head of Export Sales, SRH.
This is a home-based position, with travel to customer sites as required.
TEAM YOU BELONG TO
You will join the Export Sales team, which supports customers and distributors across international markets. The team is focused on delivering responsive technical service, strengthening customer relationships, and growing the aftermarket business for SRH crushing and screening equipment.
You will work closely with internal colleagues, customers, distributors, and other relevant stakeholders. Our way of working is built on collaboration, timely communication, accountability, and practical problem-solving.
WHAT YOU WILL DO
- Communicate effectively with internal colleagues, customers, and distributors to respond to service requests, diagnose equipment issues, and provide timely and effective solutions.
- Perform on-site equipment repairs, maintenance, installation, start-up, and training on equipment operation and maintenance.
- Respond to customer complaints and escalate cases through the appropriate internal process to support timely resolution.
- Develop the aftermarket business by using relevant sales tools, negotiating contracts with customers, and working toward agreed aftermarket sales KPIs.
- Document service and aftermarket activities accurately, including service reports, warranty reports, parts sales and inventory records, and customer communications, to ensure visibility and traceability.
WHO YOU ARE
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
- At least five years of experience in the crushing and screening industry as a service manager, service engineer, field service technician, or in a similar technical support and maintenance role.
- Fluent English verbal and written communication skills.
- Excellent troubleshooting and diagnostic skills, with the ability to analyze and resolve technical issues efficiently.
- A customer-focused mindset with strong communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced and dynamic environment.
- Willingness to travel to customer sites as required and work flexible hours, including evenings and weekends when needed.
- Ability to communicate effectively with customers across diverse regions is considered an advantage.
WHAT'S IN IT FOR YOU
An inspiring purpose: Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there is a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
Wellbeing and safety: Benefit from wellbeing, occupational healthcare, and employee benefit offerings in line with applicable local policies.
Compensation and rewards: Participate in applicable incentive and benefit programs, subject to local eligibility and policy.
Hybrid working possibilities: While we are strong advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
A thriving culture: We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities: Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support: Leverage our network of peers across the world, offering valuable assistance. We get things done together through open and honest communication.
GET IN TOUCH
Want to rise above the possible with us? Click Apply now to leave your application by December 31, 2026.
Please note that we may start screening and interviewing candidates during the application period, and the selection may be made as soon as a suitable candidate is found.
Hiring Manager: Xi Luo
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.
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