About Wayfair
Wayfair is a platform focused on the $800B+ home goods market. We bring together suppliers and customers by leveraging our technology and services to create market-leading experiences for both.
CastleGate Forwarding (CGF) is a rapidly growing freight forwarding start-up within Wayfair, moving containers across the globe to Wayfair’s shelves and elsewhere. Our proprietary end-to-end logistics network enables us to drive speed, quality and lower costs. A key component of our logistics and supply chain footprint are our CastleGate Forwarding services. We are scaling a global digital freight forwarding business and developing a differentiated experience for importers, who want to be part of a supply chain for the e-commerce age.
Position Description
The Origin Ops team operates within CGF Asia Operations and is responsible for overseeing freight flow activities managed through our Asia Origin agent network, Origin processes, documentation management, capacity and carrier management.
The role primarily involves providing essential support for the day-to-day freight flow operations to/from our CFSs. This includes managing inbound orders, overseeing Origin agents, monitoring supplier and shipper performance, as well as conducting thorough analysis. The goal is to ensure the accurate and timely handling of all orders. Concurrently, the role will investigate root causes of any issues through data analysis, aiming to mitigate exceptions and discrepancies effectively.
Key Responsibilities
Own day-to-day CFS warehouse operations across Asia, coordinate with vendors/3PLs to ensure seamless in warehouse operations.
Manage and supervise Asia CFS vendors/3PLs; monitor daily operational performance and ensure compliance with SLAs and KPIs.
Conduct weekly/monthly alignment meetings with vendors to identify demands, risks and improvement opportunities.
Collaborate with cross-functional teams to optimize freight operations and resolve any operational issues.
Timely identify, track and resolve order discrepancies, booking exceptions and warehouse operational issues.
Conduct root cause analysis to mitigate repeated exceptions and ensure business continuity.
Generate reports and dashboards to communicate performance; collect feedback and drive operational optimization.
Required Experience/Skills
Possession of a bachelor’s degree in Business Administration, international trade, Operations Research, Economics, Supply Chain, Logistics, or a directly related field, coupled with analytical or consulting role experience.
Excellent communication and interpersonal skills, adept at managing multiple stakeholders.
Fluent in English with excellent written and verbal communication skills.
Proficiency in Microsoft Office/Google Suite and adeptness in working with data.
Strong multitasking skills, detail-oriented nature with a focus on accuracy, and ability to manage and prioritize concurrent projects.
Excellent analytical and problem-solving skills.
Ability to work independently and as part of a team.
Preferred or plus
Background in vendor management majors or prior experience in international logistics.
Familiarity with Google BigQuery.
Experience in working with global teams and external partners.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
