Entity:
Technology
Job Family Group:
IT&S Group
Job Description:
Job Purpose
The ERP Delivery Manager is accountable for leading the successful delivery, implementation, enhancement, and ongoing optimization of Enterprise Resource Planning (ERP) solutions across Castrol. The role ensures ERP products and services are delivered in alignment with business strategy, operational requirements, and technology standards, enabling efficient and standardized business processes across functions including Supply Chain, Finance, Procurement, Manufacturing, and Logistics.
Working closely with business leaders, technology teams, vendors, and implementation partners, the ERP Delivery Manager drives delivery excellence, oversees ERP roadmaps and programmes, and ensures ERP platforms deliver measurable business value while maintaining operational stability, compliance, and user satisfaction.
Key Accountabilities
ERP Delivery Management
Lead the delivery of ERP programmes, projects, enhancements, and releases across multiple business functions.
Develop and maintain ERP roadmaps aligned with business priorities and enterprise technology strategies.
Ensure successful implementation of ERP solutions, upgrades, integrations, and transformation initiatives.
Manage delivery scope, schedules, resources, risks, dependencies, and milestones to ensure successful outcomes.
Drive Agile and hybrid delivery methodologies to maximise business value and delivery effectiveness.
Ensure ERP solutions are delivered in accordance with enterprise architecture, security, and compliance requirements.
Business Partnership and Stakeholder Management
Partner with business leaders to understand strategic priorities and translate them into ERP delivery plans.
Act as the primary liaison between business stakeholders, technical teams, implementation partners, and external vendors.
Build strong relationships across Finance, Supply Chain, Procurement, Manufacturing, Logistics, and other business functions.
Manage stakeholder expectations and ensure alignment between delivery outcomes and business objectives.
ERP Operations and Service Excellence
Ensure ERP services operate effectively with high levels of availability, performance, resilience, and user satisfaction.
Monitor service performance and delivery metrics to drive continuous improvement.
Ensure effective incident, problem, change, and release management practices are in place.
Support operational governance and service management processes aligned with ITIL principles.
Resource and Vendor Management
Manage internal delivery teams, external partners, system integrators, and ERP vendors.
Oversee vendor performance and service delivery against agreed contractual and operational commitments.
Ensure effective resource planning and allocation across ERP initiatives.
Foster collaborative and productive relationships with strategic delivery partners.
Financial Management
Develop and manage ERP programme and operational budgets.
Monitor expenditure, forecasts, and investment performance against approved business cases.
Ensure optimal use of delivery resources and technology investments.
Provide accurate financial reporting and recommendations to stakeholders and leadership teams.
Continuous Improvement and Transformation
Drive ERP modernization initiatives that improve business processes, operational efficiency, and user experience.
Identify opportunities for automation, simplification, process standardisation, and technology innovation.
Champion continuous improvement across ERP delivery and support functions.
Support organizational change management and user adoption activities associated with ERP transformation.
Leadership and Team Development
Lead and mentor delivery teams, creating a culture of accountability, collaboration, and excellence.
Develop delivery capabilities, standards, and best practices across ERP programmes.
Promote knowledge sharing, continuous learning, and innovation within the team.
Support the growth and development of delivery professionals and subject matter experts.
Education (Desirable)
Bachelor’s degree in information technology, Computer Science, Engineering, Business Information Systems, or a related discipline.
Project Management, Agile, Scrum, SAFe, PRINCE2, PMP, or equivalent professional certification.
ERP platform certifications (SAP, Oracle, Microsoft Dynamics, or equivalent).
Experience
Significant experience managing ERP programmes, projects, and product delivery in large, complex organizations.
Proven experience delivering ERP implementations, upgrades, migrations, and business transformation initiatives.
Strong understanding of ERP processes across Finance, Supply Chain, Procurement, Manufacturing, Logistics, and related business functions.
Demonstrated experience managing cross-functional and globally distributed teams.
Experience managing vendors, system integrators, and third-party delivery partners.
Strong track record of budget management, financial governance, and resource planning.
Experience managing risks, dependencies, and stakeholder relationships across complex programmes.
Preferred
Experience leading large-scale SAP S/4HANA, SAP ECC, Oracle ERP, or Microsoft Dynamics transformation programmes.
Experience working within global matrix organizations.
Experience with cloud-based ERP platforms and digital transformation initiatives.
Skills & Competencies
ERP Delivery Leadership
Leads complex ERP programmes and initiatives, ensuring successful delivery of business outcomes through effective planning, execution, governance, and stakeholder engagement.
ERP Functional Knowledge
Demonstrates strong understanding of ERP business processes and how technology supports end-to-end operations across Finance, Supply Chain, Procurement, Manufacturing, and Logistics.
Programme and Project Management
Applies programme and project management methodologies to deliver high-quality solutions while effectively managing scope, cost, risk, and timelines.
Stakeholder Management
Builds trusted relationships across business and technology communities and effectively influences stakeholders at all organizational levels.
Financial Management
Optimises investment decisions, manages budgets, and ensures ERP delivery activities achieve the best value, cost, and risk outcomes.
Operational Excellence
Ensures ERP platforms are stable, resilient, compliant, and capable of supporting critical business operations.
Agile Delivery
Applies Agile, Lean, and continuous improvement principles to accelerate delivery and improve business value realization.
Vendor and Partner Management
Effectively manages external suppliers, implementation partners, and ERP vendors to achieve agreed delivery and service outcomes.
Leadership and Collaboration
Creates high-performing, collaborative teams while coaching and mentoring others to achieve their full potential.
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Agility core practices, API and platform design, Benefits Management, Business Analysis, Business modelling, Client Counseling, Cloud Platforms, Configuration management and release, Data Analysis, Data design, Data Management, Demand Management, Design Thinking, Dialogue enablement, Digital Innovation, Digital Product Management, Employee Experience, Empowering Others, Facilitation, Influencing, Long Term Planning, Managing change, Marketing strategy, Measurement and metrics {+ 5 more}
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Legal Disclaimer:
We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
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Disclaimer
This is a high-level summary only of terms and current discretionary benefits applicable to certain roles. Some rewards, benefits and policies are at managers’ discretion and vary depending on where you work within the business. All terms subject to contract and all discretionary benefits subject to policy and eligibility.
