Objective of Job
Overall field quality management for all module groups like E/E, BiW (Body in White), Chassis/Cooling, digital, telematic, ADAS, int/ext, lead steer process issue resolution for all MB carlines in China Market, include local produced cars and imported cars. Build-up & maintenance quality strategy & process, and keep active exchange with HQ for one-Q voice globally
Main tasks
Field quality topic steering:
- Ensure all field issues are properly steered & tracked within corresponding CIRTs
- Ensure all top field issues status updated in regular quality reports and properly arranged for related committees
Speed-up issue resolution with Quality perspective
- Deep dive the field quality issue with all data from quality data for issue status and possible trend analysis
- Support CIRT with all necessary info for issue resolution
- Make judgment based on it for possible further escalation, and define proper stakeholders, and related quality committee arrangement
Window person for HQ for Quality related topics:
- Responsible for Regular exchange meetings with HQ for issues/reports/related strategy
- Build up communication channels for new tasks, and properly steer it
- Support all CIRTs to argue with HQ for quality topics, especially for imported carlines
Co-responsible for Data Driven Quality (DDQ):
- Co-responsible for data driven quality project, make sure project timeline, milestones, and targets achievement
- Together with data team for all quality data landing, digital tools creation, AI model for quality specification & build up.
- Responsible for all related reporting in different committees
