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Requisition Number: 56171
Job Location: Shanghai, CHN
Global Grade: Band 6
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 15/06/2026
Posting End Date:
:
Job Summary
The role is responsible for:
Managing the country Enablement team which is responsible for proper KCSA / CST processes, SLAs, ASTAR, operational risk management, audit & regulatory engagements, etc.
Ensuring all relevant credit fulfilment activities including discharge of security documentation, monitoring of collateral values, monitoring of dated credit and security documents, etc. are performed on time and to agreed standards
Appropriate and timely escalations, especially significant risk issues, to any governance committees or to other stakeholders in senior management, risk or control functions as appropriate
Embedding risk management, governance, and reporting best practices
Key Responsibilities
Strategy
Enablement Standards
Spearhead consistent application of Departmental Operating Instructions (DOIs) and standard work across Client Management teams
Drive a consultative, collaborative and risk-based approach towards addressing identified risk issues
Create a local culture of open and transparent engagement with auditors and regulators across Client Management teams
Enhance Client Management knowledge and embed risk management, governance, and reporting best practices
Ensure uniform approach towards implementation of Global Client Management Model and adherence to DOIs
Facilitate a “zero operational loss” and “first time right” culture by servicing as a subject matter expert in areas of responsibility
Business
Ownership of regulatory and audit requests pertaining to Client Management areas of responsibility
Maintain good working relationships with the various Business Units, Finance, Risk, Technology, and Operations community
Undertake ad-hoc duties and when delegated by Country Client Management Head
Processes
Ensure all relevant credit fulfilment activities including discharge of security documentation, monitoring of collateral values, monitoring of dated credit and security documents, etc. are performed on time and to agreed standards
Ensure proper working of Key Control Self-Assessment (KCSA) / Control Standard Test (CST) process- all KCSAs/CSTs must be conducted following the relevant guidelines and completed within the deadlines
Review of operational risk reports. Follow-up on progress/action plans to address operational risks.
Ensures CST exceptions are lodged in EORP system on a timely basis; works with relevant stakeholders and committees are informed and clear plans of action to address CSTs exceptions are in place
Ensure CST scores are maintained within thresholds. Ensure rework is closely monitored and controlled. Conduct monthly rework forums to discuss repeat themes and arrive at corrective actions involving Client Management.
Management of audit and regulatory inquiries. Works with team and stakeholders to deliver relevant requirements within stipulated timelines, reviewing output from Enablement Specialists to ensure adherence to audit and regulatory engagement, data quality, and reporting standards and best practices
Ensure, lead, and monitor both strict adherence to regulatory requirements, and efficient preparation of audit reviews
Works with second line functions (e.g. Financial Crime Compliance Assurance teams) to manage second line reviews, queries, and escalations
Manage in country or other remediation as required to ensure gaps in capability, process or data/docs are brought up to a best-in-class standard over time
Manages all Department Operating Instructions used by Client Management in-country, ensuring that DOIs and any relevant operating guidelines and guides utilized by in-country teams are in line with the latest approved versions and standards
Ensures all Service Level Agreements (SLAs) are properly maintained and documented; coordinates any changes in SLAs and ongoing Service Review Meetings (SRMs)
Works with relevant teams to ensure that relevant country regulatory nuances (e.g. due to changes in regulations and central bank memoranda) are appropriately incorporated into the processes and procedures of Client Management. Engages with relevant group, regional, and country stakeholders to ensure these changes are documented as country deviations, where required, against global operating standards.
Preparation and review of ASTAR (Account Subject to Additional Review) report and Credit Issues Committee (CIC) pack
Check and process lodgement / withdrawal in Collateral Management System (CMS)
Checking of approval authority wherever required to ensure that approvals obtained are at the correct authority levels. This includes checking of any additional approvals required because of specific policy and/or country underwriting requirements.
Perform duties of the Department Crisis Coordinator (DCC) for the Business Continuity Plan
Resolve escalations from team
Responsible for appropriate and timely escalations, especially significant risk issues, to any governance committees or to other stakeholders in senior management, risk or control functions as appropriate
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Management of financials and headcount / hiring of the Client Management in-country team
Management of requirements for change initiatives / enhancements / migrations
Management and review of productivity and capacity model and assessment for Client Management in-country team
People & Talent
Ensure staff are adequately trained to support both existing and any new requirements
Provide/ secure / enable access to relevant role-specific and general training to the team
Manage talent and hiring across the Client Management organization, ensuring high performance team and bench strength. Own the development of the individuals within the team, using performance management and staff development to provide a deep pool of talent and opportunities for individual growth
Collaborate with members of the team and plan individual training to be completed over the P3 cycle, to achieve required competencies
Enable team to function optimally, providing guidance and coaching to members. Drive and encourage cross-training and mentorship, facilitating interchange of best practices amongst team members and across teams
Conduct regular 1-1s to review individual KPIs and provide feedback on an ongoing basis
Manage and control overall attrition at acceptable level. Attrition of top performers to be managed. Minimize key man risks within team.
Develop succession plan for self and for all critical resources in the team
Risk Management
Creation & maintenance of a compliance culture, undertake compliance monitoring through the Operational Risk Framework, proactively advise Country Compliance on compliance issues
Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
Ensure all activities are done in line with the laid down Departmental Operating Instructions (DOI) / Roles & Responsibilities and other procedures that are rolled out from time to time. Report any deviation (if any) to appropriate authorities and obtain proper dispensations
Ensure all internal policies and procedures are implemented with the group policies, local legal and regularity guidelines
Governance
Ensure that filing of security documentation / obsolete documentation / all maintenances / instructions on own portfolio are in good manner and easy to retrieve if required
Ensure that there is effective MIS in place to monitor performance of countries include Key Risk Indicators and that these reports are analysed and actions initiated where necessary
Ensure there are appropriate frameworks in place to guarantee that the Client Management team functions within the Group’s risk appetite and relevant risks are appropriately managed in conjunction with management, direct reports, and other stakeholders
Fulfil supervisory responsibilities in line with supervisory principles
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead the Client Management Team to achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Compliance; The Right Environment
Key stakeholders
Internal
Country Client Management Head
Client Management Managers, Specialists, Makers, and Checkers
Lending Documentation Unit
Commodities Transaction Management Unit
Client Management Group Team
Group Operational Risk Team
Regional CDD Risk Managers
Country Operational Risk
Country Compliance
Group Internal Audit
Country Financial Crime and Risk Committee
Non-Financial Risk Committee
Financial Crime Compliance Continuous Assurance
Early Alert Committee
Credit Issues Committee
Country Operational Risk Committee
Conduct & Control Governance
Client Documentation and Control
Country Chief Risk Officer
Other Responsibilities
Embed Here for good and Group’s brand and values in the Client Management Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]
Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies
理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求;
Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities
跟上本地问责法律法规的发展,以有效地确保并强化内控;
Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank
审慎勤勉地履行岗位职责,以个人或团队成员的身份,为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力;
Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections
对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任;
Cooperate with any investigations or reviews on regulatory failure such as accountability review
配合任何关于违反监管规定的调查或审查,例如,问责审查。
Properly perform the duties on management and ensure the effectiveness of internal control
正确履行管理职责,并确保内控的效率;
Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership
对负有管理和/或领导责任的事项引起或相关的违反监管规定事件或风险,承担相应责任。
Be responsible for significant losses due to failure of effectiveness of internal control
为内控失效造成的重大损失负责。
Qualifications
Ability / experience managing individuals / teams
Ability to build strong relationships with diverse stakeholders, work collaboratively with them to deliver robust control and risk management outcomes
Ability to make risk-based decisions, balancing client needs with risk and governance considerations
Superior writing and presentation skills in English
Sound knowledge of local regulations (CDD, credit and lending, risk management), guiding rules and regulations of relevant authority, and audit functions
Knowledge and experience in relevant risk, control and governance functions
Knowledge and experience in relevant processes managed by Client Management
Highly proficient in MS Excel
Skills and Experience
Manage Conduct
Manage Risk
Manage People
Operational
Process Management
Credit Fulfilment (including custody & collateral management)
Operational Risk Framework
Data Conversion and Reporting
Managing Regulatory Relationships
Regulatory Reporting and Filing
Regulatory Liaison
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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