Position Overview
The Business Process Analyst will focus on three key areas: contract management, e-Catalogue administration, and end-user support. The role requires close collaboration with global procurement stakeholders, vendors, IT teams, and internal users to ensure efficient, compliant, and user-friendly operations.
Key Responsibilities
Process Execution & Operational Support
- Support end-to-end contract processing activities within PSC scope, including contract creation, validation, execution, and repository maintenance
- Manage and maintain e-Catalogues in ERP systems, ensuring accuracy, completeness, and timely updates
- Ensure compliance with procurement policies, procedures, and audit requirements
- Perform data validation and quality checks for procurement-related data and content
System & Process Support
- Act as a key support for e-Catalogue-related PR/PO issues, including troubleshooting user issues and ensuring correct catalog usage
- Support procurement systems (e.g., SAP, e-Catalogue platforms, DocuSign COUPA-Aquiire, ServiceNOW, or similar tools) in collaboration with IT and procurement teams
- Identify process gaps and inefficiencies and contribute to continuous improvement initiatives
- Support testing and implementation of system or process changes when required
User Support & Training
- Act as a point of contact for user inquiries related to procurement processes, contracts, and e-Catalogues
- Provide timely and effective resolution to user queries with a defined SLA response time within 2 working days
- Develop and deliver user training sessions and materials (guides, SOPs, FAQs, etc.)
- Promote best practices and proper usage of procurement tools and processes
Collaboration & Continuous Improvement
- Work closely with global Procurement teams, Legal, IT, and vendors to resolve issues and improve process efficiency
- Support the development and maintenance of Standard Operating Procedures (SOPs)
- Contribute to process standardization and automation initiatives
- Support internal reporting and tracking of operational metrics where applicable
Qualifications
- Bachelor’s degree in business administration, Supply Chain, Finance, or related field
- 2–4 years of experience of experience in indirect procurement, shared services, or similar operational environment
- Familiarity with SAP PR/PO processes and sourcing workflows, particularly in an e-Catalogue-enabled environment
- Experience with e-Catalogue management and/or contract administration is highly preferred
- Experience working in a multinational or shared service environment is preferred
Language Requirements
- Fluency in English and Chinese (Mandarin) – both written and spoken is mandatory
- Japanese language skills are a strong plus
Technical Skills
- Experience with SAP (PR/PO), COUPA, S/4HANA preferred
- Familiarity with procurement tools such as e-Catalogue platforms, DocuSign or equivalent
- Proficiency in MS Office (Excel, PowerPoint, Outlook)
- Strong data handling and analytical skills
Business Competencies
- Strong attention to detail and process discipline
- Agile and flexible mindset, able to adapt to evolving priorities and business needs
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced or ambiguous environment
- Strong sense of ownership and accountability, with willingness to actively support team and manager objectives
- Problem-solving mindset with a proactive and solution-oriented approach
- Ambitious with high potential for growth, demonstrating initiative and continuous improvement mindset
