JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About the RoleWe are looking for a proactive and detail-oriented Facilities Assistant to join our team. In this role, you will support the daily operations of the client’s office environment, ensuring a safe, comfortable, and efficient workplace. You will act as the first point of contact for facility-related requests, manage office supplies and vendors, and assist in administrative tasks. This is an excellent opportunity for someone who enjoys solving problems, has strong service awareness, and wants to grow in the facility management industry.Key Responsibilities1. Front Desk & Hospitality ServicesServe as the primary point of contact for visitors, providing professional reception services including registration, badge issuance, and directing guests.
Manage meeting room bookings, ensure rooms are set up correctly before meetings, and provide onsite support (AV checks, catering coordination, etc.).
Plan and execute internal employee engagement activities, holiday events, and office decorations to enhance workplace experience.
2. Office Supplies & Inventory ManagementMonitor inventory levels of office supplies, pantry items, and cleaning materials.
Process purchase requests, conduct monthly stocktakes, and coordinate with approved vendors for timely delivery.
Track expenses and assist in monthly reconciliation of invoices to ensure accuracy and compliance with budget guidelines.
3. Vendor & Supplier CoordinationLiaise with service providers (cleaning, security, pest control, plant rental, courier services, etc.) to ensure service quality meets SLA (Service Level Agreement) standards.
Conduct daily/weekly inspections of office areas (including furniture, electrical appliances, and hygiene conditions) and report issues to vendors for immediate rectification.
Assist in monitoring vendor performance and collecting feedback from internal stakeholders.
4. Facility Operations & Maintenance SupportLog and track maintenance requests via the helpdesk system (e.g., ServiceNow, JLL Portal), ensuring timely resolution by technical teams or external vendors.
Assist in managing access control systems (key/card distribution, visitor logs) and maintaining accurate records.
Support the Facility Manager in EHS (Environment, Health, and Safety) initiatives, such as fire drill coordination, safety inspections, and compliance documentation.
5. Administrative SupportHandle incoming/outgoing mail and courier services, ensuring proper cost allocation and record-keeping.
Assist with ad-hoc administrative tasks as requested by the management team or client stakeholders.
Qualifications & RequirementsEducation: Bachelor’s degree in Administration, Business English, Hospitality Management, or related fields preferred.
Experience: 2–4 years of experience in facility administration, front office reception, or administrative support, preferably in multinational corporations (MNCs) or top-tier property management firms.
Language: Proficient in Mandarin; good written and verbal communication skills in English is a plus.
Technical Skills: Proficient in MS Office (Excel, Word, PowerPoint).
Familiarity with facility management software (e.g., ServiceNow, Archibus) is an advantage.
Core Competencies: Service Orientation: Strong customer service mindset with the ability to handle inquiries professionally and patiently.
Attention to Detail: Meticulous in inventory management, data entry, and invoice reconciliation.
Communication: Ability to coordinate effectively with internal teams, clients, and external vendors.
Problem-Solving: Proactive in identifying issues and proposing practical solutions.
Integrity: High level of confidentiality and professionalism.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
