Job Description
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Engagement Associate
Posting Start Date: 09/07/2026
Job Summary:
As a Client Service Associate in the local Operations team, the role is provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the 'face' of The Executive Centre for all of our in-house and external clients. You will have strong customer service instincts, and eye for detail and a tendency to always to go the extra mile for our clients.
Responsibilities:
Client satisfaction
Meet and greet client in professional and friendly manner
Answer all incoming phone calls in a timely and professional manner (within 3 rings)
Ensure to put client requests as a priority and that all clients are both satisfied and we have exceeded their expectations
Ensure all centre service standards are maintained at a premium level
Proactively up-sell TEC services for more SIR, maximizing revenues and company profitability
Requirements:
A minimum of two years customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environment
Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes
Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks
Fluency in English and another mainstream local language, depending on location
Good telephone manner and ability to perform secretarial tasks under deadline
Able to handle correspondences and inquiries
Knowledge of Microsoft Work, Excel, & PowerPoint
Able to work overtime occasionally
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