Who we are:
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.
1、Performance Management 业绩管理
• Drives profitable top-line sales growth. Set and drive sales and profit targets for stores within the assigned city market.
• Monitor key metrics such as sales achievement rate, average transaction value, and sales per square meter to ensure annual /monthly goals are met.
• Understands key business drivers and drives sales by analyzing business results and creating action plans.
2、Store Operations 门店运营
• Ensure all stores comply with company-wide operational standards (e.g., visual merchandising, service process, inventory management).
• Conduct regular store visits to evaluate operational quality and address compliance or process issues.
• Coaches store associates and management to consistently provide clients with exceptional shopping experience.
3、Team Management & Training 团队管理与培训
• Oversee recruitment, training, performance evaluation, and career development for store managers and staff within the city.
• Conduct workshops and meetings to enhance team capabilities in sales skills, product knowledge, and customer service.
4、Inventory & Cost Control 库存与成本控制
• Monitor inventory turnover rates, collaborate with logistics teams to optimize replenishment plans, and minimize excess stock.
• Manage city operational costs (e.g., labor, utilities, material waste).
5、Customer Experience & Brand Image 客户体验与品牌形象
• Providing positive client experience.
• Supervise service quality, resolve escalated customer complaints, and uphold the brand’s image.
• Implement VIP customer management (CRM) strategies to boost repeat purchases and loyalty.
6、Cross-Department Collaboration 跨部门协作
• Liaise with HQ departments (Marketing, Merchandising, Finance) to share city market insights and drive localized marketing campaigns.
• Coordinate new store launches (site selection, staffing, opening events).
7、Market & Competitor Analysis 市场与竞品分析
• Gather data on consumer behavior, competitor activities, and market trends to support HQ strategy development.
Why you'll love working here:
- Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
- Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
- Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.
What we value:
At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.
Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.
