Apply here: Application Form Link
We are seeking a Mandarin-speaking Contact Center Associate to manage customer communications and provide high-quality support across multiple channels. The ideal candidate has strong communication skills and a passion for delivering excellent customer experiences.
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Handle inbound and outbound customer calls in Mandarin.
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Respond to customer inquiries and service requests professionally.
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Provide product and service information accurately.
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Document customer interactions and update records in the system.
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Follow call handling procedures and quality standards.
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Resolve customer concerns or escalate issues as needed.
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Achieve individual and team performance metrics.
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Native or fluent Mandarin speaker.
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Excellent verbal communication skills.
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Strong listening and problem-solving abilities.
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Ability to remain calm and professional under pressure.
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Basic computer literacy and data entry skills.
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Ability to work flexible schedules if required.
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Previous call center or contact center experience.
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Familiarity with customer service software and CRM systems.
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Experience handling high-volume customer interactions.
Apply here: Application Form Link
