JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
An opening exists for a mature and professional Receptionist looking for an opportunity to join an award winning Investment Bank team located in Winland Beijing. If you are someone who thrives in a busy environment, has an exceptional phone manner, high standards of personal presentation, and a positive attitude with the willingness to learn and grow with the business, then this is the right opportunity for you.
As a Receptionist, you will play a pivotal role within the Guest Relations team. Reporting to the Senior Facilities Officer, you are the first point of contact for all incoming calls from clients, employees and the general public. Ensuring the experience provided is seamless, welcoming, professional, aligned to the highest standards required by JLL and our client is paramount.
Duties and Responsibilities:
Provide excellent customer service at all times
Provide the highest standards of service delivery face to face, telephone, and email communication, while adhering to our client’s expectations
Foster a friendly, proactive and productive manner towards customers
Ensure all client requests and inquiries are actioned and answered promptly, accurately and in a professional manner
Handle telephone switchboard, both internal and external
Coordinate the efficient and accurate booking of meeting rooms and catering requests
Provide daily support to the Catering team and assist with event planning and coordination
Adhere to procedures and processes while delivering to client expectations and anticipating client needs
Maintain the general tidiness of the reception area and meeting rooms
In charge of stationery application.
Ad hoc duties as requested by management
Requirements:
High level of attention to detail, particularly in a high volume and pressure environment
Good customer service and interpersonal skills
Good verbal and written communication skills in both English and Chinese. Have the ability to articulate clearly.
Excellent personal presentation
Ability to relate positively on an individual basis with a wide range of stakeholders, be a collaborative team player with the ability to work independently under matrix supervision
Desired experience in financial/investment bank services, 5 star hotel, or corporate reception/customer service role preferred
Background check with no criminal history
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
