JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
How we support the Whole You:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.
About the job:
The resource would be responsible to manage our client’s Facilities Operations for our Beijing office. The resource would be required to ensure the team’s management of our organization in this location. Client satisfaction is paramount. Resource needs to be able to take the lead and provide solutions to make our operations and processes better and ensure delivery of our organizational commitments for the client. A technical background is preferred for the resource. Excellent communication skills would be an added advantage.
What this job involves
Procurement and Vendor Management
Assist in evaluating the vendor procurement and management practices of your designated CLIENT site and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.
Manage multiple vendor contracts including hard and soft services to ensure on time delivery and within budget
Co-ordinate and monitor the contractor management program ensuring all vendors comply with all aspects of their agreement
Ensure the Contract Management Database is always up to date
Monitor expiry of contracts and assist in re-procurement if needed
Finance Management
Ensure the site’s financial operations meet targets and control requirements, ability set and manage budgets.
Assist and monitor financial processes to ensure account payable procedures are always followed
Facilities Operations
Manage the overall facilities operations and our teams for the sites
Responsible for managing the on-site day-to-day operations to ensure the facility operations are delivered in line with the specification and contract as agreed with the client.
Ensure consistent client satisfaction with the management of our facilities operations
Managing the team under the resource ensuring they excel in their respective roles
Assist and monitor building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
Monitor the Preventive and Planned Maintenance program to minimize maintenance, repair and replacement costs together with minimizing the risk of plant failure.
Monitor the delivery of on-demand small projects and associated moves /changes are done in accordance with the guidelines set by our client
Ensure that the team liaises closely with the Regional Operations procedures to ensure service standards are maintained
Recommend continuous quality improvement practices across your site, ensuring initiatives are shared across all sites
Implement, comply with and audit all internal management systems, for quality assurance
Assist in the organizing of internal Client events
24/7 emergency call support is required
Risk Management
Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
Ensure critical operations and sites are identified across the region.
Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect Client Microsystems and JLL reputation.
Support the implementation and monitoring of disaster recovery and business continuity plans
Follow established escalation procedures and incident reporting procedures
Ensure compliance with all the local laws and regulations
Profitability/ Savings Initiatives:
Assist the Senior Jones Lang LaSalle Account Leadership team with generating operational savings and creating initiatives to improve processes and practices
Customer Service / Client Relationships:
Provide superior customer service
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
Pro-actively manage CLIENT expectations ensuring that the service levels are maintained
Responsible for managing the local relationship with the client and working in cooperation with the client, their stakeholders and service subcontractors. Be comfortable working across all levels
Open to new ideas & willingness to challenge status quo
Reporting:
Assist in the budgeting process the site operations under the resource
Provide input as required into the Monthly Report to CLIENT
Active involvement in monitoring and achieving the required Key Performance Indicators
Leadership / Staff Management:
Experienced people manager with ability to develop and motivate both staff and vendor relationships.
Good communication and presentation skills with strong emphasis on delivering set objectives and hands-on performance
Attention to detail and data accuracy
Actively support an environment that supports teamwork, co-operation & performance excellence within the Real Estate and Workplace Service team
Obey the temporary working arrangement from the leadership.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
