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Requisition Number: 55144
Job Location: Tianjin, CHN
Global Grade: Band 9
Work Type: Hybrid Working
Employment Type: Permanent
Posting Start Date: 27/05/2026
Posting End Date: 31/12/2026
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Job Summary
Staff is responsible for Client onboarding, maintenance and offboarding related CLM process per local regulatory, policies, DOI, and/or internal control requirements.
Key Responsibilities
Responsibilities
Achievement of processing turnaround standard;
Achievement of productivity goal;
Achievement of accuracy standard;
Contributing ideas for improvement on processes, procedures;
Proactively analyze to solve problems and share with team;
Proactively raise up misunderstanding of DOI or practice;
Rise up & escalate BAU issues timely.
Achievement and Completion of the Management Instruction
Timely and Successful Completion of all required trainings, including mandatory E-learning & in-team trainings.
Complying with Code of conduct
Strategy
To accelerate new generation of leaders.
Manage all initiatives to get more fit and flexible in the way we work.
Focus on proving that we are here for good.
Business
Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon;
Initiating & implementing service quality initiatives
Uphold the values of the Group and company at all times.
Processes
Perform CLM process according to DOI and process requirement.
Provide excellent service to internal/external clients.
To report and escalate any potential risk identified as part of daily BAU
To ensure no breach of SLA (Service Level Agreement);
To control and enhance efficiency and quality as per team requirements and job objective
To ensure the attendance of meeting and training which are arranged.
To maintain a good working relationship within and outside the team.
To support the Management or Team on required activities.
People and Talent
NIL
Risk Management
To proactively monitor and manage operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting.
Implement control measures and monitoring plans for compliance and operational risk management.
Governance
Ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money – laundering regulations and guidelines.
Embed the Group’s values and code of conduct to ensure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Qualifications
Strong team player, able to work in partnership with other individuals on day-to-day and long-term.
projects
Strong stakeholder management and engagement skills
Solution oriented; able to manage through complex situations and able to work well under pressure.
with a high degree of accuracy
Strong drive to deliver.
Knowledge of Client Management processes and target operating model.
Experience in client service and/ or front office experience desirable; good product knowledge and
understanding of a wide range of corporate structures
Knowledge of the region – preferably an on-the-job experience in the region
Excellent verbal and written communication skills is essential.
Fluency in English both speaking and writing is essential
Project management skills desirable; attention to detail, strong follow-through, and good judgment
Skills and Experience
Manage Conduct
Manage Risk
Manage People
Operational
Manage Change
Manage Projects
Business Products and Processes
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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