Location Beijing, Beijing, Chinese Mainland - Greater China Category Sales Job Id CNJ003158 Job Type Full Time
The role is responsible for enabling stable and efficient JD store operations by ensuring healthy inventory management, operational excellence, timely data support, and continuous improvement of consumer experience. The role works closely with internal business teams, Supply Chain, customer teams, warehouse partners, customer service, logistics, and TP teams to support GMV growth and operational excellence.
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Support stable GMV delivery by maintaining healthy inventory, reducing major out-of-stock and overstock risks, and improving fulfillment readiness.
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Improve operational efficiency through data integration, dashboard optimization, SOP discipline.
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Enhance consumer experience by identifying operational root causes behind complaints and driving cross-functional resolution.
Key Responsibilities:
Product and Inventory Management
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Build and maintain SKU-level inventory tracking, including DOH, sell-through, stock availability, and campaign readiness.
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Partner with customer buyer and supply chain teams to optimize national warehouse allocation and logistics execution.
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Execute key system operations, including code creation, code conversion, order placement, order tracking, and inventory transfer.
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Coordinate with Supply Chain, warehouse teams, and internal stakeholders to ensure POSM and SKU supply readiness.
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Identify out-of-stock and overstock risks, escalate issues in a timely manner, and support stock planning for major campaigns and monthly business needs.
Operational Efficiency and Process Excellence
Provide accurate and timely operational data support, identify process improvement opportunities, and improve execution efficiency and accuracy across JD store operations.
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Integrate and optimize internal and external data sources and dashboards based on actual business needs.
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Reduce manual workload by improving data handling processes and enabling faster business decision-making.
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Build, maintain, and reinforce operational SOPs to support TP execution stability.
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Monitor execution quality across product listings, store pages, promotion mechanisms, and operational workflows.
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Identify, track, and resolve operational exceptions in collaboration with relevant stakeholders.
Consumer Experience Management
Continuously reduce complaint rate, improve fulfillment experience, and support conversion improvement through structured issue diagnosis and cross-functional problem solving.
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Analyze complaint types and identify operational root causes related to product, fulfillment, logistics, or service execution.
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Conduct regular reviews of complaint trends and drive continuous improvement actions with internal and external stakeholders.
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Coordinate with customer service and logistics teams to improve fulfillment quality and consumer satisfaction.
