Summary
Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description - Store Management:
Oversees and guides the stores to ensure a unique client experience. Manages the relationship between clients and sales teams. Serves as the visible face of the brand to clients.
Speciality Description - Store Manager:
Oversees the business at 360 degrees. Ensures a unique client experience and achieves business goals by using effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and company values at all times.
Job Description
Main Responsibilities:
Sales Achievement
- To develop the overall strategies and initiative for daily shop operations and management
- To ensure sales target (monthly/ yearly) is achieved
- To maximize sales by attracting new customers, and public relations.
- To uphold excellent quality, in conjunction with efficient and friendly high-standard of customer service delivery
- To establish and implement action plans in cooperation with commercial team
- To aware of local & surrounding trading environment and its impact on the sales
- To coordinate in-store & promotional events with marketing
- To ensure smooth execution of services taken places at shop and sustain premium brand image
Staff Management
- To train and discipline the staff to reflect business strategy and meet sales goals
- To manage, coach and motivate staff to achieve sales goals and to perform an excellent customer service at all times
- Assist in recruiting, training and retaining talents to meet the needs of business
CRM / Clientele Management & Development
- To develop a quantitative and qualitative boutique database through KPIs, daily approach and tracking
- To analysis a proper CRM follow up system to reflect business strategy and meet sales goals through proper use of these data
- To develop a new High Jewelry VIP clientele through support from commercial team
Inventory Management
- To ensure safety and security are all in place including stocks and manpower
- To ensure proper inventory mix matching to market needs by regular feedback
- To monitor merchandise assortment on a regular basis
- To manage healthy stock level and product mix to reflect sales and customer demands
Visual Merchandising
- To follow proper visual presentation guidelines from HQ to project the brand image and benefit sales through better display presentation
- To make sure timely window and interior display changes pro-actively to feature various new items and create excitement
- To maintain the highest standard of housekeeping (sales floor and back office)
Administrative Management
- To oversee all facts of store operation including payroll, billing, daily and month-end reports, bank statements and sales reports to head office/accounting
- To control invoices and meet budgetary goals
Landlord and vendors relationship and management
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Who you are:
- College graduate or above (prefer)
- Good command of written and spoken Chinese and English
- At least 5 years solid experience in retail operations and managerial position with successful track record, preferably gained from high end luxury retail industry (W&J,Fashion)
- Able to use POS system as well as Microsoft office, power point, excel
- Pragmatic and result-oriented
- Entrepreneurial mindset
- Excellent leadership and interpersonal skills
- Open, passionate, strong presentation & negotiation skills
- High integrity & Responsible
- CRM-driven and strategy
- Able to work under pressure
Why work with us?
This is a fabulous opportunity to join the Kering adventure and and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Job Type
Fixed Term (Fixed Term)
Start Date
2026-11-01
Schedule
Full time
Organization
Kering (Shanghai) Watches and Jewelry Limited
