The objective of this role is to support the design and implementation of Microsoft Dynamics 365 Customer Engagement (Sales) and Project Operations across APAC markets, including regions requiring Chinese language support. The role will partner with Solution Architects and delivery teams to ensure business requirements are effectively translated into scalable and compliant solutions.
Job Description:
Key Accountabilities
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Work with Solution Architects to support solution design and architecture alignment
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Lead requirement gathering sessions and prepare BRD documentation
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Perform fit-gap analysis and contribute to solution design
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Configure D365 CE (Sales) and Project Operations modules
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Support sales lifecycle and project operations process implementation
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Create UAT test scenarios, scripts, and manage business validation cycles
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Perform functional and system testing prior to UAT execution
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Prepare training materials and conduct user enablement sessions
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Ensure alignment of solution design with APAC business practices
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Support integrations and data flows with other enterprise systems
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Assist in deployment and post-go-live support activities
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Ensure compliance with governance and enterprise standards
Professional Knowledge/Skills
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6+ years of experience in D365 CE (Sales) and Project Operations
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Experience delivering Global/APAC-wide CRM and project operations solutions
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Strong understanding of sales processes and project lifecycle management
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Experience in BRD creation, functional documentation, UAT, and testing
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Ability to collaborate effectively with Solution Architects and technical teams
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Knowledge of Power Platform, integrations, and data concepts
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Fluency in Chinese (Mandarin) and English is mandatory
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Experience in Agile delivery methodologies
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Strong communication and stakeholder management skills
Personal attributes
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Customer-centric and solution-oriented mindset
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Strong facilitation and communication skills
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Ability to work in fast-paced, multi-country environments
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High accountability and proactive approach
Location:
Shanghai - Haisu Plaza
Brand:
Dentsu Apac
Time Type:
Full time
Contract Type:
Fixed Term Contract (Fixed Term)
