- 协助餐厅经理确保根据经营理念对部门进行高效地管理，根据标准提供礼貌、专业、高效和灵活的服务。
Assists the Outlet Manager to ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.
- 在部门内凡事亲历亲为，始终在餐厅参与运营，特别是在工作繁忙期间。
Is a hands-on manager and is present at all times in the Outlet, especially during busy periods.
- 建立并严格遵守所有运营设备、用品和备用品的库存量，保证餐厅的顺畅运营。
Establishes and strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
Assists in conducting monthly inventory checks on all operating equipment and supplies.
- 在餐厅经理缺勤时，就每日准备、服务及菜单为员工召开班前沟通会。
In the absence of Outlet Manager, conducts daily pre-shift briefings to associates on preparation, service and menu.
Liaises with the Culinary Department on daily operations and quality control.
- 具备充足的菜单和酒水知识，能够向客人推荐和促销餐饮产品。
Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.
Conducts regular inspections of the Outlet ensuring standards of cleanliness is maintained at all times.
Coordinates and maintains machine maintenance reports and records.
- 处理客人所有关于食品、酒水和服务方面的要求以及疑问。
Handles all guest requests and inquiries on food, beverage and service.
Ensures that all associates establish a rapport with guests.
