About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Look up and you'll find us, an avant-garde hotel on the top 30 floors of the Guangzhou International Finance Centre building, high above the Pearl River. Inside, you’ll discover an architectural masterpiece including a sky-lit atrium, seven stylish restaurants and lounges including Michelin-starred Yu Yue Heen, and a cloud-level infinity pool. Guangzhou is a famous culture city and a splendid tourism city with a history of more than 2,200 years and a homeland of overseas Chinese as well.It enjoys the name of "Flower City" as the superb geographic and climatic conditions in the South contributed to the natural beauty here. Apart from being the starting point of the "Maritime Silk Road", Guangzhou is the key city in the Guangdong-Hong Kong-Macao Greater Bay Area.It plays an significant role in the opening and reform of China, making great contribution to the economic and cultural exchange and friendly contacts between China and the rest of the world and demonstrating everlasting prosperity. Here, you will discover more other than fun!
我们在寻找 前厅部副经理 ，需要你对工作具有热情，热爱你所从事的职位。
加入我们：
广州四季酒店位于广州国际金融中心主塔楼顶部 30 层，矗立于风光旖旎的珠江河畔。酒店设有 344 间奢华客房及套房，透过房间的全景落地窗幕，可纵览城市天际线的旖旎风光，仿若置身 “ 云端之上 ” 。共 7 间餐饮营业点，包括一间米其林一星中餐厅及一间米其林指南入选餐厅，是城中体验美酒佳肴、完美服务和社交氛围的时尚聚点。
工作职责：
- 统筹当班前台全时段运营，保证奢华标准服务全程落地，管控在岗员工仪容仪态、服务话术与接待细节。
- 全权处理宾客所有诉求、投诉与特殊需求，以高端礼遇标准妥善安抚宾客，快速解决入住、房型、噪音、设施等各类问题，维护住客尊享体验。
- 把控客房入住、退房、升级、礼遇赠送、VIP 接待全流程，对接贵宾行程安排，落实专属欢迎礼遇、陪同看房等高奢定制接待服务。
- 监督前厅账务、押金、挂账、杂项消费单据合规操作，核对当班营收、房态数据，管控现金与刷卡账务，杜绝财务差错。
- 巡查酒店公区大堂、电梯、休息区、前台区域环境、灯光香氛、陈列陈设，确保空间整洁雅致，符合奢华酒店视觉与氛围标准。
- 做好当班工作记录、宾客偏好档案更新、交接班事项交接，每日汇总宾客反馈与运营问题，向上级前厅经理汇报当班整体情况。
工作要求：
- 至少1年国际品牌酒店的同岗位工作经验。
- 能吃苦耐劳，为人正直，有责任心。
- 具备出色的领导力、抗压能力与品牌意识。
- 有流利的英文沟通能力。
加入我们你能够享有：
- 建立一个长期的、全球性的职业发展机会。
- 优秀的行业培训。
- 免费入住四季酒店，餐饮折扣优待。
- 红利分享及优厚的工资。
- 年度员工派对/社交和体育活动。
We are looking for Front Office Assistant Manager who is passionate about work and loves the position they take on.
Join our team
Four Seasons Hotel Guangzhou occupies the top 30 floors of the main tower of Guangzhou International Finance Center, standing by the scenic Pearl River. The hotel features 344 luxurious guest rooms and suites. Through the full-panoramic floor-to-ceiling windows in each room, guests can enjoy a sweeping view of the city skyline, feeling as if they are "above the clouds". It has 7 F&B outlets in total, including one Michelin One-Star Chinese restaurant and one Michelin-recommended restaurant. It is a stylish gathering spot in the city for exquisite food and wine, perfect service, and a vibrant social atmosphere.
Responsibilities
- Oversee full-shift front desk daily operations, ensure consistent delivery of luxury service standards, and supervise staff grooming, service dialogue and guest handling details during shifts.
- Take full ownership of all guest requests, complaints and special requirements. Comfort guests with premium hospitality standards, promptly resolve issues concerning check-in, room category, noise, facilities and more to safeguard an exclusive guest experience.
- Manage the entire workflow of check-in, check-out, room upgrade, amenity provision and VIP reception. Coordinate VIP schedules and deliver bespoke luxury services including exclusive welcome amenities and room tours.
- Supervise compliant handling of front office accounts, deposits, city ledgers and miscellaneous consumption vouchers.
- Reconcile shift revenue and room status data, monitor cash and card transactions to eliminate financial discrepancies.
- Conduct regular inspections of public areas including lobby, elevators, lounges and front desk; monitor lighting, fragrance and displays to maintain a neat, elegant ambiance aligned with luxury hotel aesthetic standards.
- Complete shift logs, update guest preference profiles and conduct thorough handover briefings.
- Compile daily guest feedback and operational issues, and submit a full shift report to the Front Office Manager.
Preferred Qualifications and Skills
- At least 1 year of work experience in an international brand hotel. Hardworking, upright and responsible.
- With excellent leadership, resilience and strong brand awareness.
- Have fluent English communication skills.
Join us and you can enjoy
- Long-term, global career development opportunities.
- Top-tier industry training.
- Free stays at Four Seasons Hotels and discounts on F&B.
- Profit sharing and competitive salary.
- Annual employee parties, social events, and sports activities.
