About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.
The Assistant Director of Housekeeping is responsible for the financial and operational management of the housekeeping department comprising of Rooms, Linen and Uniform, Valet and Seamstress, Public Areas, Flower Shop and Contractors. The individual is also responsible for the hiring of new employees, departmental training, budgeting, inventories and cleanliness standards. He/She will understand, maintain and execute operational manual and guidelines. The Assistant Director of Housekeeping will supervise and develop personnel in the department to their maximum effectiveness and will strive to promote a supportive and productive working environment.
客房部副总监负责管理客房部的财务与运营事务，所辖范围包括客房、布草与制服、洗熨服务、缝纫组、公共区域、花店及外包合作商。该职位亦负责新员工招聘、部门培训、预算制定、库存管理及清洁标准的监督。他/ 她需理解、维护并执行运营手册与指导方针。客房部副总监将督导并培养部门人员，使其发挥最大效能，并致力于营造协作高效的工作环境 。
Manages the staff of the Housekeeping Department . Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements .
Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment. Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day. Monitors staff’s activities to assure that standards are being met, staff is being supported, and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism , accommodating special requests whenever possible . Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners . Interaction with guest will be in person and by phone.
Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services . Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories . Recommends appropriate actions passed on results of inventory . Assures that equipment is properly maintained . Prepares annual budget for labor and operating expense . Proposes items to be included in annual Capital Plan.
Compiles and submits on a yearly basis, the operating expense/budgets, the capital expenditures and the department’s requirements for linen, uniforms and all other consumables.
Strong interpersonal and relationship-building skills to work with cross-functional teams, to negotiate for resources and influence stakeholders and to gain acceptance of and commitment to plans, ideas, initiatives, etc.
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