JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are seeking an operational Team Lead to oversee the daily execution and resource coordination of three specialized sub-teams: PSC , QRC , and S&P.
Key Responsibilities: 1. Operational Coordination & Resource Management
Manage the day-to-day operational activities of the PSC, QRC, and S&P sub-teams, ensuring adequate staffing and coverage.
Monitor team capacity and workload distribution to meet the volume demands .
Handle administrative personnel matters, including attendance, leave management, and general team welfare.
2. Execution Support
Act as the local point of contact for immediate operational hurdles (e.g., system access issues, immediate resource gaps) that may hinder the team’s ability to follow the established processes.
Maintain a strong collaborative relationship with the Manila-based Business TLs regarding team availability, operational risks, and execution status
Facilitate clear communication between the local team and Manila leadership to ensure instructions are understood and executed as intended.
3. Team Engagement & Basic Coaching
Foster a positive team environment and handle basic employee engagement initiatives.
Coordinate with Manila TLs to identify training needs related to specific process updates.
Support the professional well-being of the team, ensuring they have the necessary tools and environment to perform their duties.
Qualifications & RequirementsExperience: 5+ years of experience in operations coordination, team supervision, or shared services support.
Management Style: Proven ability to manage teams in a "hands-off" process environment, respecting the authority of remote functional leaders.
Communication: Excellent communication skills to bridge the gap between local staff and remote (Manila) leadership. Ability to translate business directives from Manila into actionable daily tasks for the team.
Adaptability: Comfortable working in a matrix structure where process authority and people/operational management are split across geographies.
Why Join Us?Play a crucial role in enabling the smooth execution of critical business support functions.
Work in a globally connected environment with clear delineation of responsibilities.
Opportunity to develop strong cross-cultural communication and operational management skills.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
