You will be the first point of contact, creating a welcoming environment while efficiently managing front desk operations, visitor interactions, and daily office coordination.
Your responsibilities will include:
Front Desk & Visitor Operations: You will consistently demonstrate and uphold the firm’s customer service practices, ensuring a positive experience for all visitors and internal stakeholders; you will proactively identify and resolves service issues by coordinating with relevant teams, addressing root causes, and implementing sustainable improvements; you will provide guidance and support to colleagues to maintain high service standards at the front desk.
Meeting Room Coordination & Support: you will manages meeting room scheduling and coordination processes with minimal supervision, ensuring smooth daily operations; you will prepare meeting rooms, including layout, VC (Zoom) setup, and catering coordination, ensuring readiness and quality delivery; you will monitor room utilization and proactively identify opportunities to improve efficiency and service quality.
Front Desk Related Workplace Operations & Facilities: you will support part of the facility operations by coordinating with vendors and internal teams to ensure quick fix for workplace readiness; you will maintain accurate records of office assets (mailboxes, lockers, IT accessories) and ensure proper allocation based on business needs; you will place orders for office supplies such as stationery and process monthly billing verification; you will coordinate emergency responses and support the resolution of operational issues by collaborating with relevant teams.
Your work will help create a positive and professional first impression of the firm while enabling smooth day‑to‑day office operations and an exceptional experience for colleagues, clients, and guests.
You will be based in Shanghai as part of our Office Services team. This team ensures the office runs efficiently and delivers a high‑quality workplace experience by integrating hospitality, operations, and service excellence to support our colleagues and client interactions.
