- Provide and lead onsite L2/L3 technical support while ensuring overall service stability and user experience for desktops, laptops, mobile devices, and peripherals.
-
Perform endpoint technical administration and take ownership of lifecycle management, including configuration, optimization, and troubleshooting.
-
Execute and drive IT service management processes, ensuring SLA performance and continuous improvement across incident, request, problem, and change management.
-
Maintain and continuously improve technical documentation and SOPs to enhance operational efficiency.
-
Coordinate and manage vendors for issue resolution, ensuring accountability and service quality.
-
Collaborate with global and regional IT teams to implement standards and improve service delivery effectiveness.
-
Drive and support IT project rollout and implementation, ensuring smooth transition to stable operations.
-
Ensure implementation of IT security controls and support compliance and audit activities within scope.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
-
6–10 years of experience in IT support, system engineering, or IT operations in a multinational environment.
-
Solid understanding of ITIL processes and service management practices.
-
Good understanding of IT security principles and controls.
-
Hands-on experience with Microsoft 365, endpoint management, OS, and network fundamentals.
-
Vendor coordination experience with ability to manage service delivery.
-
Experience with ITSM tools (e.g. ServiceNow).
-
Strong troubleshooting capability with proactive and ownership-driven mindset.
-
Strong communication and stakeholder engagement skills.
-
Mandarin and working-level English.
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
-
Diverse national and international growth opportunities
-
Global wellbeing standards with health and preventive care programs
-
Gender-neutral parental leave for a minimum of 8 weeks
-
Employee Share Plan with voluntary investment and Henkel matching shares
-
Comprehensive Group Insurance Scheme
-
Annual Physical Examination
-
Flexible Benefits cover for dependents
-
Company Products Discount
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
