JOB TITLE
JOB FAMILY
DATE
Program Manager
PROGRAM
14/04/2020
MANAGER TITLE (solid line)
FUNCTIONAL MANAGER TITLE (dotted line)
Customer Center Manager
MISSION
In one or two sentences, outline the primary purpose(s) of this position within the organization
The Program Manager is accountable for the achievement of project targets and objectives (quality, profitability, timing and risks) that he/she defined and were validated by the management.
He/she manages the core team and leads the projects in accordance with internal rules and principles to achieve targets with a permanent focus on cash control while ensuring reliability, safety, compliance to norms, regulations and procedures of the product/system and to ergonomic rules.
He/she ensures liaison between Development team, Customer and Plant, while ensuring internal (Plant) and external (OEM) Customer satisfaction.
Responsibilities & Activities
Outline the key areas of responsibility for this position, including the related activities and eventual authorities
He/she have authority to stop machines in case of immediate risk.
Consciously accept safety training, actively participate in safety activities and comply with safety regulations;
Report unsafe status and behaviors in time, and actively participate in safety improvement.
Must comply with all safety rules and regulations.
Manages the project during development until it is closed.
Leads the core team on a collaborative mode and works in synergy with all members to achieve project objectives.
Coordinates good information flow between project team and plant(s).
Establishes budget and manages development, tooling and other expenses of project within budget objectives and optimizing cash.
Controls the developments costs and billable hours.
Sets project planning, anticipates deviations, risks and takes corrective actions.
Coordinates product and process design to achieve target costs and meet profitability and cash-in/cash-out targets.
Ensures that technical/process choices are made in accordance with quality targets and unchangeable by checking that all quality assessments (FMEA …) are done properly, and have the authority to stop shipment and stop production
Interfaces with the customer on all project issues, ensures good communication and information flow between the customer project team (including production sites) and the Auto Inergy project team (including production sites).
Prepares and presents projects to gate reviews (and in any other program/project review as necessary).
Monitors the project after start of production and manages the productivity with effect on product/process.
Support sales and business development activities.
Must successfully complete all Opmobility required training.
Must comply with all work rules, policies and procedures.
Support and follow the Opmobility quality system.
Integrated Management System (IMS)
Outline the key responsibilities for this position in regards of Integrated Management System (Quality, Safety, Environment)
Only relevant paragraphs to be kept
For everyone out of MACO, Region Leadership Teams and Plant Managers :
Within his/her scope of responsibility, he/she respects the standards and rules in terms of Quality, Safety and Environment contributing to the IMS process management and improvement.
ORGANIZATION
POSITION KEY INTERFACES (internal and/or external)
Internal
Program / Project team
All core team and extended team members
Customer Centers
Function Managers
Plant Manager(s) and their representative(s)
VP region / country Director
Corporate Program Office / Controlling
Finance & Legal support functions
External
Customers
Suppliers
POSITION BACK UP
Fill in with back-up position titles only. Back-up should be indicated for positions in charge of customer orders treatment, supplier on-time delivery, quality, production capacity, shared loading (multi-part station), lead time, inventory level, preventive maintenance, and calibration are the ones to be provided with a back-up.
Customer Center Manager
KEY MEASURES & FINANCIAL ACCOUNTABILITY
Indicate the Key Indicators used to measure the performance of the position and the financial metrics on which the role has got a direct or indirect impact (budget, sales, …)
No LTA & WLTA
Each person submits at least 4 TSV reports per year, reporting unsafe situation and behavior
Core Team scoring
Gate reviews passed on time
Respect of customer milestones
Achievement of quality and profitability targets
Customer contribution and cash
Control and reporting of risks and opportunities
Customer and Plant satisfaction
Ergonomics
New business booked
Internal audit scoring
PROFILE REQUIREMENTS
Personal Background
Master of Engineering or Master of Business
5 years as Automotive / Engineering / Electronics Experience
Experience working on projects in a matrix organization.
Job Technical skills and soft skills
Fluent in English – business level
MS Office proficient (Excel & PowerPoint)
Autonomous
Rigorous
Well organized
To define the Soft Skills required for the job, please refer to PO General Competencies available on Topnet.
Manager name & title:
HR Manager name & title:
HR Manager WUHAN
EMPLOYEE ACKNOWLEDGEMENT(optional, depends on local legal requirements)
Employee name :
Date: Jun 23, 2026
Location:
Wuhan, CN
#job-location.job-location-inline { display: inline; }
Job Requisition ID: 390384
