What will I be doing?
o Assist the day-to-day account management jobs of key customers.
o Admin work regarding to sales and supply chain delivery.
o Work with internal departments and functions to handle the customer quality and regulatory enquiries directed from commercial team.
o Supporting both internally and externally for quality complaints.
o Fluent Chinese and English in both writing and speaking.
o Processing and checking all new sales submitted by the Account Management team
o Work with the Finance team and Sales Team to resolve any queries associated with orders and liaise with relevant personnel to resolve these.
o Problem solving, identifying order and account issues and providing solutions within contract terms.
o Maintain a high level of internal customer service and data accuracy.
o Timely follow up of any outstanding queries.
