We are seeking a POS Implementation & Support Analyst to support end-to-end Point of Sale (POS) implementation and post-go-live activities for retail stores. The role involves close collaboration with local business users, store operations, vendors, and US-based Retail IT teams to ensure stable, efficient, and standardized POS operations.
Key Responsibilities
- Support end-to-end POS implementation activities, including requirement clarification, configuration support, testing coordination, and go-live activities for new stores and enhancements.
- Work closely with local business users, store operations, and vendors to gather issues, change requests, and feedback related to POS systems.
- Coordinate with the US-based Retail IT / POS team to communicate local needs, project status, risks, and timelines in a clear and structured manner.
- Prepare and maintain documentation such as implementation checklists, user guides, training materials, and incident/issue logs.
- Monitor post-implementation stability, track incidents, and follow up on resolution with relevant technical and business stakeholders.
- Participate in regular status meetings with the US team, providing concise updates, reports, and escalation where required.
- Help align local store processes with global POS standards and best practices while considering local business and regulatory needs.
Requirements
- Proven experience working with any retail POS systems, preferably Burgeon POS.
- Understanding of the POS implementation lifecycle (requirements, configuration, testing, deployment, and support).
- Strong verbal and written communication skills in English and Chinese, with the ability to explain technical and business topics clearly to different audiences.
- Experience coordinating across time zones and reporting to remote/global teams, preferably US-based stakeholders.
- Strong organizational skills, with the ability to manage multiple tasks, follow up on open items, and provide structured updates.
- Problem-solving mindset with attention to detail and a customer/service-oriented approach.
- Familiarity with retail store operations and processes is a plus.
Bachelor’s degree in information technology, Computer Science, Business, or a related field preferred.
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