Position Overview:
We are looking for a Visa Consultant based in Shanghai to coordinate visa, passport, and related services initiated through Consular Services, with professionalism, expert advice, and responsiveness. Customers may include multinational corporations, government, travel and leisure industry, and individual customers. Our Visa Consultants take ownership of the client relationship and serve as dedicated points of contact for visa and passport processes, ensuring travel documents are obtained as efficiently and smoothly as possible.
Responsibilities
- Provide expert phone and email support to assist customer in completing application forms for visas, passports, and related services; handle all other aspects of processing documents for customers, ensuring accurate, efficient, and timely processing
- Provide current and accurate information regarding visa and passport requirements, processing, and delivery, creating a superior experience for the Consular customer that encourages continued processing with CIBT rather than direct submission
- Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely
- Provide customer with real-time updates throughout the process
- Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner
- Develop expert skill in visa and passport processing, maximizing efficiency and productivity
- Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process
- Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues
- Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule
- Stay abreast of all product/service enhancements, system updates, and changes to requirements
- Assist colleagues and other teams as requested
- Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
- Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT’s strong ethical culture
Requirements
- Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years’ experience or equivalent
- 1-3 years’ experience; highly desirable: experience in travel, hospitality or embassy/consulate relations
- Fluency in written and spoken English
- Exceptional communication and interpersonal skills
- Strong client service mentality
- Solutions-focused with excellent attention to detail and accuracy
- Proficiency with computer software; aptitude for learning new programs
- Strong organizational and time management skills
- Ability to handle high volume while maintaining high level of productivity
- Ability to problem solve, analyze information and provide solutions
About Us
CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.
CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.
Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.
Equal Employment Opportunity
CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.
CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at [email protected] (mailto:[email protected])
