Specialist - Account Service

On AG -
上海市

立即申请

职位详情

8 天前

完整职位描述

Location: Shanghai

Customer Service

In short

As a Retail Account Service Specialist, you will play a pivotal role in ensuring Direct-to-Consumer (DTC) retail operational excellence in the Greater China market.

This role requires a unique blend of operational execution and analytical troubleshooting. You will be responsible for end-to-end retail order management (replenishments and returns), supporting store operations, and acting as a critical operational bridge between front-end business teams and our regional 3PL warehouse. Rather than just performing manual tasks, you will actively look for opportunities to optimize workflows, deepen system logic understanding, leverage data (Looker/Excel) for better visibility, and lead AS-side coordination for the New Store Opening (NSO) projects.

Your Mission

Daily End-to-End Order Operation Excellence Replenishment & EDI Management: Coordinate daily store replenishment orders and arrange shipments. Monitor EDI transmission status in Microsoft Dynamics 365 (D365) to ensure smooth store receipt and minimize abnormal receipt rates. Return Order Processing: Oversee the return flow for retail stores. Timely coordinate return forecasts with the warehouse, trace physical receipts, and complete systematic loop-closing operations in D365 on time. 3PL Daily Liaison & Prioritization: Act as the primary operational window and daily coordinator with regional 3PL partners (CN/HK). Proactively translate commercial priorities (e.g., peak seasons, marketing campaigns, high-demand product launches) into warehouse execution priorities, ensuring high-value shipments are dispatched on time. Fulfillment Exception Resolution: Partner with 3PL and logistics teams to investigate and resolve daily operational anomalies (e.g., short-picks, D365/Looker status inconsistencies, carrier delays, abnormal delivery volumes). System Troubleshooting: Deeply understand D365 ERP logic and module relationships. Troubleshoot ordering, delivery, and system integration errors proactively to ensure speed and accuracy.

NSO (New Store Opening) Project Coordination NSO Support: Support new store opening (NSO) projects from the Account Services side. Coordinate order releases, manage initial launch shipment timelines, and perform system pathway testing. Cross-Functional Alignment: Align closely with Merchandising, Retail Operations, and Logistics teams to ensure new stores open on time with 100% stock readiness, while minimizing cost overspends from rush orders.

Consolidated Store Support (Consumables, Uniforms & Warranty) Material & Consumables Processing: Process non-sales material requests (such as shopping bags, marketing materials, and packaging consumables) alongside daily replenishments, ensuring timely 3PL dispatch to avoid store running out of stock. Uniform & Warranty Management: Facilitate store uniform requests, manage quota/credit verification, handle RPA orders, and keep internal tracking records up to date. Respond promptly to store warranty queries (e.g., shoelace replacements) to improve store feedback resolution rates.

Process Optimization & Data Analytics Workflow Standardization: Review and audit existing manual, repetitive workflows. Draft and document standardized SOPs across retail AS functions to make operations simpler and smarter. Data & Reporting Visibility: Utilize BI tools (Looker) and advanced Excel to track key metrics (TO fulfillment rates, actual ship dates, response lead times). Drive reporting visibility and explore automation opportunities (e.g., Power Automate/RPA/Parabola) to replace manual matching.

Your story

Education: Bachelor’s degree or equivalent. Experience: 3-5 years of experience in Retail Account Service, Sales Operations, Order Management, or Supply Chain Operations. Experience in premium sports, fashion, or retail multinational brands is highly preferred.

Systems Proficiency: Direct, hands-on experience with Microsoft Dynamics 365 (D365) or other mainstream ERP systems is strongly preferred. Skilled in data reporting tools, especially Looker (or Power BI / Tableau) and advanced MS Excel.

Soft Skills & Competencies: Operational Bridge: Strong communication skills to manage external 3PL relationships and align cross-functional priorities (Retail Ops, VM, MKT) with professional business context.

Process-Driven Mindset: Eager to replace manual, fragmented copy-pasting tasks with standardized SOPs and structured workflows.

Logical Deduction: Strong reverse reasoning and problem-solving abilities to trace transactional/inventory gaps back to their root cause.

Languages: Excellent written and spoken English and Chinese (needed to collaborate with regional systems and global partners).

About the Team

N/A

Shanghai

China’s economic center and a growing running community – it’s no wonder Shanghai is our largest retail footprint globally.

Honghui Mengzhi Park,
Huangpu District
China

Location

Rikiya

Happiness Delivery System Specialist, Yokohama

My role can be challenging, but the sense of accomplishment I get is powerful. After all, we’re not just delivering products or basic service. We’re exceeding expectations to make people happy. To deliver ‘Wow’.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

Step One

It starts with you...

You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

Step Two

Interview with a recruiter

What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

Step Three

Interview with a hiring manager

Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

Step Four

The Case Study

What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

Step Five

The Experience Day

Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

Step Six

The Result

Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

立即申请

Customer Service

In short

Your Mission

Your story

About the Team

Shanghai

Rikiya

What we offer

What to expect

Step One

It starts with you...

Step Two

Interview with a recruiter

Step Three

Interview with a hiring manager

Step Four

The Case Study

Step Five

The Experience Day

Step Six

The Result

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