Datacolor, a global leader in color management solutions, provides software, instruments, and services to improve the precision, performance, and efficiency of your color workflow. For over five decades, Datacolor has earned our reputation as a trusted leader by delivering unmatched capabilities that rapidly address the full spectrum of color challenges in textile and apparel, paint, and coatings, automotive, plastics, photography and videography, and other industries.
Position Summary:
Owns total product quality across global operations, including manufacturing, laboratories, suppliers, and field performance. Accountable for QA/QC execution, enterprise quality metrics, and risk based decisions when quality conflicts with cost, schedule, or supply. Ensures ISO 9001 and ISO/IEC 17025 compliance through auditable, data driven processes.
Essential Duties and Responsibilities:
Total Product Quality Ownership
- Own all product quality issues, from risk identification and containment through verified corrective and preventive action.
- Serve as the final escalation authority when quality conflicts with schedule, cost, or operational pressure.
- Define quality priorities and decision criteria across global manufacturing sites, laboratories, suppliers, service organizations, and customers.
- Ensure quality decisions are intentional, risk based, and aligned with business impact—not driven by workload or schedule pressure.
- Owns prioritization and escalation of all laboratory testing activities (QV Lab), including conflicts across quality, regulatory, and sustainability demands.
Quality Assurance
- Set escalation thresholds, response timing expectations, and prioritization rules for production related quality issues.
- Review trends and CAPA effectiveness and redirect priorities as risk profiles change.
- Ensure QA execution produces complete, traceable, and defensible evidence supporting regulatory and sustainability requirements.
Quality Control
- Ensure strong upstream quality discipline, including:
1. Incoming inspection (IQC)
2. Supplier qualification and performance monitoring
3. Supplier corrective actions
4. Material acceptance prior to production
- Define risk based supplier oversight expectations and escalation paths.
Management System Alignment & Audit Readiness
- Ensures that quality activities support audit readiness, management reviews, and CAPA system effectiveness
- Ensure laboratory and test evidence supporting quality decisions is traceable, complete, and defensible under ISO/IEC 17025 governance.
Quality Metrics, Trending & Tiered Reporting
- Define and maintain global quality KPIs (e.g., FPY, defect rates, COPQ, warranty cost, reliability metrics).
- Define system level KPIs covering management system effectiveness, audit performance, testing status, and sustainability compliance.
- Provide executive level reporting on trends, systemic risks, and quality priorities.
- Ensure operational level reporting drives accountability, follow through, and prevention, not just detection.
- Ensure metric definitions and data sources remain controlled and auditable.
Audit, Risk & Compliance Leadership
- Lead internal audits covering ISO 9001 and ISO/IEC 17025 systems
- Act as primary interface with certification bodies and customer auditors related to management systems
- Drive systemic risk identification and mitigation using audit findings, CAPA data, and performance trends
Warranty, Field Failure & Long-Term Reliability
- Accountable for prioritization and effectiveness review of early life and warranty failure analysis across markets.
- Identify systemic failure modes and ensure engineering, manufacturing, and supplier actions are closed and verified.
- Establish and monitor long term reliability metrics (e.g., MTBF, field failure rates).
Continuous Improvement & Process Simplification
- Lead continuous improvement initiatives using Lean / Six Sigma methodologies.
- Apply risk based thinking to simplify quality processes while preserving compliance and control strength.
- Eliminate redundant or non-value added activities without weakening audit defensibility.
Experience & Qualifications:
Core Competencies
- Executive level communication
- Risk based compliance leadership
- Structured problem solving across hardware and software domains
- Cross functional and cross regional coordination
- Excellent leadership and coaching skills
Location:
Suzhou
Our Core Values
Learn, understand and live the Datacolor Core Values of Customer Focus, Execution, Ownership, Team Work, Learning, Ethics, and Passion.
Our Core Competences
We believe Communication, Adaptability and Problem Solving are core competencies that all our employees consistently demonstrate.
Application Process
To apply, please submit your application through our career’s portal, www.datacolor.com/careers (http://www.datacolor.com/careers)
Join Datacolor and be a part of creating the future with your expertise and creativity!
Datacolor is an Equal Opportunity Employer.
