Company Description
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.
Job Description
Job Summary 工作概述:
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Plan, direct and control the nationwide field service in line with national guidelines and strategies & policies ensuring the highest level of customer service is achieved and maintained
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Development and implementation of new projects and activities to enhance field service quality (customer satisfaction), increase service - and spare parts turnover
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Manage and lead the field service team
Roles and Responsibilities岗位职责:
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Establish projects, activities to further increase customer satisfaction, and turnover
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Policy and process development and improvement
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Field service budget definition and control
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Nationwide arrangement of service interventions (chargeable and non-chargeable)
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Service quality measurement, management and improvement
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Promotion of services and spare parts
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Complaint management (incl. crisis management) support from technical side
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Service and spare parts promotion
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Support at spare parts stock planning and forecasting
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Control field service team KPI
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Market research support (competitor data etc.)
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Other duties as assigned
Qualifications
Qualification Requirement任职资格
University degree in related field (business administration or technical)
Min. 5 years professional experience in similar position in after- sales service.
Strong technical background in HVAC related field.
After-sales service knowledge: standards, policies, processes, service QM & KPI
Fluent English.
Additional Information
Working experience in an international company.
Experience working with external service providers
Understanding of spare parts demand planning
