Quality Assurance Manager
ChaiVision · Remote – China (Onsite / Field-Based) · Full-Time
Job Title: Quality Assurance Manager
Department: Product Development — Quality Assurance
Reports To: Head of Product Development
Location: Remote – China (Onsite at factories / Field-Based)
Job Type: Full-Time
Salary: $1,700 - $2,100 USD/month
About Chai Vision
Chai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC) brands across high-impact categories — from fitness and wellness to home goods, pet care, children’s products, outdoor products, kitchen essentials, and supplements. We scale rapidly on platforms like Shopify, Amazon, and TikTok Shop through a data-driven, community-first approach and a relentless focus on product-market fit.
The organization is driven by a data-informed approach to growth, disciplined operational execution, and a commitment to delivering high-quality products and customer experiences at scale. Chai Vision continues to invest in expanding its omnichannel sales strategy and retail presence worldwide, offering team members the opportunity to contribute within a fast-paced, performance-oriented organization focused on sustainable growth and long-term value creation.
Role Summary
Every shipment that leaves a factory in China carries ChaiVision’s name on it — and our customers don’t see the inspection report or the QC checklist, they only see what arrives at their door. Quality is the difference between a five-star review and a return, and right now we need someone on the ground in China who treats that bar as personal.
The Quality Assurance Manager will own product quality end-to-end across our China supply base — from in-line production through final inspection and shipment approval. You’ll oversee our third-party inspection partner, visit factories regularly, dig into root cause when defects repeat, and hold suppliers accountable when standards slip. No shipment leaves without your team’s confidence that the product meets ChaiVision’s standard.
What You’ll Do
Factory Quality Oversight
- Own the full quality assurance process in China — ensure factories only ship product that meets ChaiVision standards
- Visit factories regularly during production to check workmanship, consistency, and manufacturing process adherence
- Monitor production before final inspection to catch issues early and reduce shipment risk
- Confirm factories are following approved specifications, packaging requirements, and quality expectations
- Make the final call: no product is released for shipment unless quality standards have been met
Inspection Partner Oversight
- Oversee ChaiVision’s third-party inspection partner — attend inspections on a regular basis to confirm work is being done thoroughly and correctly
- Monitor inspection performance and hold the partner accountable when issues are missed
- Review inspection reports for accuracy, completeness, and alignment with company standards
Quality Issue Resolution
- Investigate repeated product issues and identify the root cause of defects or failures
- Develop practical solutions to reduce repeat problems and improve overall quality performance
- Coordinate with a China-based engineer when technical review or product evaluation is needed
- Follow through with factories to ensure corrective actions are put in place and maintained
Customer Service & Factory Accountability
- Review customer service quality issues — complaints, defects, and replacement trends — and trace them back to production or inspection root causes
- Calculate the cost of quality failures (replacements, refunds, defect-related expenses) and tie that cost to the responsible supplier
- Support the process of charging quality-failure costs back to factories through credits or deductions on future invoices
Documentation & Reporting
- Keep clear records of factory visits, inspections, recurring issues, and corrective actions
- Track supplier performance, defect patterns, and inspection concerns over time
- Share quality updates and issue summaries with leadership on a regular cadence
- Continuously improve quality procedures, follow-up processes, and accountability systems
Who You Are
- Quality-Focused — you care about details and take pride in making sure products meet expectations before they ship
- Experienced in Factory Quality — you understand manufacturing, inspections, and supplier quality processes, especially in a Chinese factory setting
- Hands-On — you’re comfortable going to factories, walking lines, joining inspections, and addressing issues directly
- A Problem Solver — you don’t stop at finding the issue; you work to understand why it happened and how to prevent the next one
- Accountable and Direct — comfortable holding factories and inspection partners responsible when standards aren’t met
- Organized and Analytical — you can track quality trends, connect issues to cost, and document problems and action steps clearly
- Collaborative — you work well with Product Development, Customer Service, suppliers, inspection partners, and engineering support to solve issues effectively
- Independent and Reliable — you manage your own follow-up, make decisions in the field, and keep issues moving toward resolution
Qualifications
- 5+ years of experience in quality assurance, supplier quality, or factory QC — ideally in consumer products, home goods, fitness equipment, or similar physical goods
- Deep familiarity with Chinese manufacturing landscape — comfortable visiting factories independently and communicating directly with factory teams
- Strong working knowledge of inspection processes (AQL sampling, in-line checks, final random inspection) and QC documentation
- Bilingual Mandarin / English strongly preferred — written and spoken
- Experience overseeing third-party inspection providers is a strong plus
- Comfortable with regular travel between factories in China and flexibility to coordinate with the U.S. team
Tools & Systems
Monday.com · Google Sheets / Excel · Inspection reports & QC checklists · Shared folders / internal tracking tools · Email, Microsoft Teams, and WeChat
Why Work With Us
- Competitive salary and performance-based growth
- Work in a fast-growing global eCommerce company with real ownership
- Collaborative, high-energy environment where ideas become action
- Opportunity to build and lead systems that drive company-wide impact
- Holiday and birthday gifts — we celebrate our people
- Real room to grow as we scale
“If you thrive in a fast-paced, data-driven environment and want to make a real impact at a growing eCommerce company, you’ll love working here!”
