Mandarin Oriental, Guangzhou is looking for a Jiang by Chef Fei Service Attendant to join our Food & Beverage team.
Do you want to deliver the exceptional? Work in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the exceptional, every day, everywhere.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for crafting time-enriching experiences that transform the ordinary to the exception and guests to fans.
Located in Guangzhou’s Tianhe CBD and designed by tonychi studios, Mandarin Oriental, Guangzhou offers spacious guestrooms, suites and stylish service apartments. Diverse dining choices include Two MICHELIN Stars Jiang by Chef Fei, MICHELIN-Selected Restaurant Ebony, The Mandarin Cake Shop and The Loft. The Spa at Mandarin Oriental, Guangzhou was awarded five-star recognition by Forbes Travel Guide and offers visitors peace and tranquillity in nine private treatment rooms.
About the job
Based within the Food & Beverage in Guangzhou, the Jiang by Chef Fei Service Attendant is responsible for provide the services required by the guests and exceed the expectations of the guests under the standards described by the management. He/she will also be responsible for handling special requests and maintaining a clean and organized workstation. The Jiang by Chef Fei Service Attendant reports to the Supervisor.
As Jiang by Chef Fei Service Attendant, you will responsible for the following duties:
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To consistently achieve the service and product delivery standards with a high degree of client care and service at all times.
- To demonstrate a pride in workplace and a high level of commitment.
- Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
- Provide excellent service at all time to all of our guests.
- Assist Guest courteously and efficiently.
- Set up tables according to the MO standard.
- To suggest and correctly take customer food and beverage order with up selling technique.
- Enter all sales in POS without errors. Double check list of items before “sending”.
- Communicate with Kitchen for any guests’ special request and dietary requirements.
- To prepare the pantry and side station assigned with sufficient Mise en Place.
- To maintain the back of the house neat, tidy, clean and safe.
- Make sure that all product served are accounted for on the final bill before presenting it.
- Responsible for cash float and cashiering.
- To prepare and maintain Buffet Tag.
- Continuously monitor his/her section for maximum guest’s satisfaction.
- Set up tables according to reservation.
- To deliver the correct order to the table.
- To carry out daily, weekly and monthly inventory.
- Clear tables between courses throughout the meal.
- To wish each and every guest a warm farewell and thank them for coming.
- To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Macau/Group generally.
- To have role of good Brand ambassador .
- To maintain all Hotel’s assets.
As Jiang by Chef Fei Service Attendant, we expect from you:
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Extensive menu and wine list knowledge.
- English language skills are beneficial.
- Highly responsible & reliable.
- Works well under pressure in a fast paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
Our Commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Competitive Benefits Package.
We’re Fans. Are you?
广州文华东方酒店现诚聘江-由辉师傅主理服务员加入餐饮部团队。
你是否渴望成就卓越？是否期望与团队协作取得成功，彰显诚信与尊重，并肩负责任？是否秉持不断成长的信念？我们诚邀你一同不懈追求，卓尔不凡。
文华东方是一家屡获殊荣的酒店集团，拥有及管理全球享负盛名的酒店、度假酒店及酒店管理式住宅，遍布全球最受欢迎的目的地，并拥有强大的发展前景。文华东方酒店集团为宾客提供融合东方魅力的21世纪奢华体验，凭借打造全球多个备受瞩目的项目而日益受到广泛认可。最为人称道的是，文华东方酒店集团致力于打造丰盈时光的体验，将平凡转变为卓越，将宾客转化为粉丝。
广州文华东方酒店位于广州市天河中央商务区核心地段，由季裕棠设计师事务所设计，提供广州城中宽敞的客房体验。酒店的米其林二星粤菜餐厅江-由辉师傅主理、米其林指南入选餐厅悦铂尼、文华饼店和The Loft酒吧为宾客提供了丰富的餐饮选择。蝉联福布斯旅游指南五星水疗奖的水疗中心环境典雅舒适，是这座喧嚣都市中沉思遐想和探索发现的世外桃源。
关于职位
该职位位于广州文华东方酒店餐饮部，江-由辉师傅主理服务员负责在管理层所称述的标准下提供客人所需并提供超越客人期望的服务，他还要负责处理一些特殊的客人需求，并保持每一个工作区域干净整洁有秩序。江-由辉师傅主理服务员向主管汇报。
作为江-由辉师傅主理服务员，你将负责以下职责：
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始终保持给予客人的服务及出品都是始终如一的高标准。
- 演示出引以为豪的工作场所和高质量的保证。
- 通过日常的工作让客人满意并体验的我们的支柱，传奇及文华东方会议的服务经历，来维持公司的价值观和公司文化，从而完成我们的使命。
- 无时无刻为客人提供优质的服务。
- 有礼貌及高效地为客人效劳。
- 根据酒店标准摆台。
- 利用正确的技巧为客人推荐食物和酒水。
- 能正确点击POS系统上面的所有项目，并在每次“送单”之前再从新检查一遍。
- 与厨师沟通关于客人对食物的特殊要求。
- 确保备餐间及工作柜的用具齐全。
- 维护后场的清洁干净，安全，整齐。
- 确保所有出品在递账单给客人之前上齐。
- 负责收银员的工作。
- 维护及提供自助餐菜牌。
- 最大限度的令客人满意。
- 根据预定的情况摆台。
- 确保送到客人桌子上出品是正确无误的。
- 参与每个天，每个星期，乃至每个月的盘点。
- 当客人餐桌上有食物碎屑的时候清理桌面。
- 真心感谢每一个来餐厅用餐的客人，谢谢他们的到来。
- 必须清晰的了解所有有关文化东方酒店管理集团和餐饮部的信息。
- 担当良好的形象大使。
- 维护酒店所有的资产。
作为江-由辉师傅主理服务员，我们期望你具备以下能力：
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熟练掌握菜单及酒水单。
- 具备英文沟通能力者优先。
- 责任心强，值得信赖。
- 能在压力与快速的工作节奏下很好的完成工作。
- 有团队精神。
- 沉稳冷静，彬彬有礼，专注于顾客的需求。
我们对你的承诺
学习与发展：你的成功就是我们的成功。我们为你量身定制专属的学习与发展计划，助力你在职业生涯的各个阶段持续成长。
Mostay酒店入住福利：努力工作的同时，也需要适时放松。作为#MOfamily文华东方酒店集团的一员，无论你身在何处，都可以选择入住我们集团的酒店。MOstay福利为你及你的亲友提供酒店免费住宿和优惠房价。
员工健康：平衡工作与生活至关重要。我们关注你的身心健康，并在全球范围内为所有员工提供多种健康福利和康养体验。
退休计划：你的付出，我们定当回报。我们根据你的服务年限和职位，提供不同的退休计划。
极具竞争力的福利待遇。
We’re Fans. Are you?
